An administrator needs to add the following MIME types to the Web server before the SmartHelp button can be installed on Firefox:

 

.xpi application/x-xpinstall

.jar application/x-jar

 

The Web server must be rebooted after the MIME types are set. 

 

Note: Refer to the Technical Specifications for a list of supported versions of Mozilla Firefox.

 

Users can install the toolbar button by accessing the following page from the Firefox browser:

 

http://<server>/<content_directory>/smarthelpsetup.html

 

When installation is complete, users must use the Restart Firefox button in the Add-ons dialog box or the button will not be configured properly. Users may then need to add the button to their toolbar with the Customize option.

 

To successfully install the SmartHelp button on Firefox, the location of the deployed content must be added to the add-on exception list.

 

Upgrade SmartHelp 

If the published content on the server is refreshed or upgraded, the new content could contain a newer SmartHelp version with newer resources. The SmartHelp button from the previous version cannot load the newer content. For SmartHelp to upgrade itself, the user must launch the setup.

 

If SmartHelp does not work after a browser upgrade, the setup page can be launched to upgrade or reconfigure it.

 

Uninstall from Firefox 

Please see Firefox documentation to remove the SmartHelp add-on.


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