Oracle® Argus Analytics Release Notes
Release 1.1
E29107-01
 

Oracle® Argus Analytics

Release Notes

Release 1.1

E29107-01

May 2012

Contents

1 Overview

Oracle Argus Analytics 1.1 introduces metrics on expedited reports, case work, and case history.

Oracle Argus Analytics was previously named Oracle Health Sciences Pharmacovigilance Operational Analytics (OPVA).

Priority: High
Platforms: Generic
Obsoletes: None
Version: This is the first version.

2 References

This section contains the following topics:

2.1 Oracle Argus Analytics Release Notes

You can download the most current version of these release notes in PDF and HTML format from the Oracle Health Sciences documentation page at:

http://www.oracle.com/technetwork/documentation/hsgbu-safety-407502.html

2.2 User Documentation

You can download the most current versions of the user documentation in PDF and HTML format from the Oracle Health Sciences documentation page at:

http://www.oracle.com/technetwork/documentation/hsgbu-safety-407502.html


Note:

Always check the Oracle Health Sciences documentation page to ensure you have the latest updates to the documentation.

The user documentation includes:

  • Oracle Argus Analytics Installation Guide (Part E29108-01)

  • Oracle Argus Analytics User's Guide (Part E29106-01)

In addition, Oracle Argus Analytics customers can request copies of the following Oracle Argus Analytics technical reference manuals from Customer Support:

  • Oracle Argus Analytics Data Model Reference Manual (Part E29629-01)

Go to Contents

3 What's New in Oracle Argus Analytics 1.1

This section describes the features introduced in Oracle Argus Analytics 1.1:

3.1 New Measures

Expedited Report Measures

Expedited reports are the main output of case processing, and it is therefore crucial to track measures on them as part of the complete PV operational metrics set.

-- Completed Expedited Report Measures
Management uses metrics on completed expedited reports to identify volume trends and compliance issues. Completed expedited reports are defined as being either submitted or deleted or marked as "no submission required".

Measures have been added to Argus Analytics that allow users to view the volume, compliance and details of completed expedited reports, as well as one's own completed expedited reports.

-- Pending Expedited Report Measures
Workflow managers and affiliate PV officers require dashboards and worklists on pending expedited reports to make sure that the reports are submitted on time. Pending expedited reports are defined as all those that have been scheduled and/or generated but not yet submitted, deleted or marked as "no submission required".

Measures have been added to Argus Analytics that allow users to view the volume, compliance and details of pending expedited reports, as well as one's own pending expedited reports.

-- Measures on Expedited Reports with Failed/Pending ACKs
After an E2B report is submitted, the sender receives an ACK back from the report recipient. This ACK can have the status "success" or "failure" depending on whether the E2B report was accepted or rejected by the report recipient. E2B reports are not considered complete until a successful ACK is received. At any one time there can be a set of E2B reports for which an ACK is still pending or for which a failed ACK has been received. Such reports can no longer be considered pending themselves since they have already been submitted, but they are also not yet complete because they are missing a successful ACK; in fact they are in a state between pending and complete. Workflow managers and affiliate PV officers require dashboards and worklists to track any problems with such reports and ensure that they all receive successful ACKs.

Measures have been added to Argus Analytics that allow users to view the volume, compliance and details of expedited reports with failed/pending ACKs, as well as one's own expedited reports with failed/pending ACKs.

Case Work Measures

Workflow metrics in Argus Analytics 1.0 included the length of time to process a case from receipt until lock. This case processing time could be drilled down to the level of case routing, i.e. the timestamps when the case was routed from one workflow state to another. However no further drill-down on the processing time was available.

The case routing times have been used as an estimate of case work, i.e. the amount of time that users actually work on a case; however these estimates are not very accurate. Typically a case will be routed to a particular workflow state and will then sit for some time in a worklist before being assigned to a user, opened and actually worked on. The timestamps when a case is assigned, opened and closed are needed in order to more accurately measure the amount of time that users are working on a case.

Measures have been added to Argus Analytics that allow users to view the case open, case close and case assignment timestamps. Case open is the timestamp when a user opens a case on their screen. Case close is the timestamp when a user closes a case on their screen (note that this does not refer to closing a case in the sense of archiving it). Case assignment is the timestamp when a case is assigned to an individual user. Users can also distinguish between a case being opened in edit mode and modified (case modified), a case being opened in edit mode but not modified (case unmodified), and a case being opened in read-only mode (case read).

Another useful measure that has been added is case idle time, which shows how long a case is sitting idle in the worklist before a user actually starts working on it. This is a piece of the business process that can be optimized in order to reduce total case processing time.

Case History Measures

Some data fields are at the case level while others are at the case version level. Argus Analytics only supported case-version-level metrics; however case-level metrics are also needed to get a complete operational picture of the data.

Measures have been added to Argus Analytics that allow users to view the number of cases locked at least once, the case's primary event and indication, the number of events and products per case, and the number of follow-ups per case.

3.2 New Dimensions

Argus Analytics uses dimensions to qualify measures, which are frequently associated with the use case of "Show my metric X, by dimension Y". Two new dimensions have been added in Release 1.1 to the existing nine dimensions that were implemented in Release 1.0. The application now offers a total of eleven dimensions. 

Dimension

Description

Report Destination

Destination to which an expedited report is submitted (or is scheduled to be submitted)

Product-License

License for a product that an expedited report is scheduled against

3.3 New Facts

Argus Analytics primarily uses facts to store measures about case processing. Six new base facts have been added in Release 1.1 to the existing four facts that were implemented in Release 1.0. The application now offers a total of ten base facts. 

Base Fact

Description

Expedited Report History

Stores key measures for completed expedited reports

Report Routing History

Stores key measures for the routing of expedited reports from one report state to another

Pending Expedited Reports

Stores key measures for pending (not yet completed) expedited reports

Case Work History

Stores key measures for case work (opening, closing and assignment of cases)

Case Work User History

Stores key measures for case work at the user level

Case History

Stores key measures for cases (only cases which have been locked at least once)

 

3.4 New Dashboards

Dashboards are used to organize and present reports to the end user. Three new dashboards have been added in Release 1.1 to the existing three dashboards that were implemented in Release 1.0. The application now offers a total of six dashboards. 

Dashboard

Description

Expedited Report History

This dashboard of retrospective metrics (or trailing KPIs) can be accessed by an Executive Manager or Team Leader. It provides reports on completed expedited reports that are already submitted, deleted or marked as "no submission required".

Expedited Report Management

This dashboard of current metrics (or effective KPIs) can be accessed by a Workflow Manager or Team Leader. It provides reports on pending expedited reports, i.e. expedited reports currently being processed and not yet submitted, deleted or marked as "no submission required".

Case Work History

This dashboard of retrospective metrics (or trailing KPIs) can be accessed by an Executive Manager or Team Leader. It provides reports on completed case work, which is measured using the timestamps recorded when Case Processors open and close cases.

 

3.5 New Pages

Pages are used within dashboards to further organize and present reports to the end user. Thirteen new pages have been added in Release 1.1 to the existing eight pages that were implemented in Release 1.0. The application now offers a total of 21 pages. 

Page

Description

Expedited Submission Volume History

Displays reports on the volume of submitted expedited reports.

Expedited Submission Compliance History

Displays reports on the submission compliance of expedited reports, i.e. whether expedited reports have been submitted on time or not.

Expedited Non-Submission Volume History

Displays reports on the volume of expedited reports that have been deleted or marked as "no submission required".

Expedited Submission Volume Management

Displays reports on the volume of pending expedited reports.

Expedited Submission Compliance Management

Displays reports on the submission compliance of pending expedited reports, i.e. whether expedited reports can still be submitted on time or not.

Expedited Failed/Pending ACK Volume Management

Displays reports on the volume of E2B reports that have been submitted but have received an ACK with a "failed" status, or for which the ACK is still pending.

Case Modified History

Displays reports on the durations cases were modified, meaning opened in edit mode and then saved.

Case Unmodified History

Displays reports on the durations cases were unmodified, meaning opened in edit mode but not saved.

Case Read History

Displays reports on the durations cases were read, meaning opened in read-only mode.

Case Idle History

Displays reports on the durations cases were idle, meaning the time between a workflow state routing and the first time the case is opened after the routing.

Personal User Expedited Report History

Displays reports on the expedited reports that have been submitted by the user who is viewing this page.

Personal User Expedited Report Management

Displays reports on the expedited reports that are currently assigned to the user who is viewing this page, as well as expedited reports assigned to the group(s) to which that user belongs.

Personal User Case Work History

Displays reports on the case work that has been performed by the user who is viewing this page. Case work is measured using the timestamps recorded when the user opened and closed cases.

 

3.6 New Reports

Argus Analytics uses Oracle BI Interactive Dashboards and Oracle BI Answers to build all its reports. Users can view charts and tables and drill down to further detail as required. Release 1.1 introduces 39 new reports to the existing 24 reports implemented in Release 1.0. The application now offers a total of 63 reports. 

Report

Description

Submitted Expedited Reports – Volume Overview

Displays an overview of the volume of submitted expedited reports by destination. 

This report can be used to compare the number of expedited reports by destination. This indicates which destinations are creating the greatest reporting workload.

Submitted Expedited Reports – Volume Trend

Displays the trend over time of the volume of submitted expedited reports by destination. 

This report can be used to compare the expedited report volume trend over the last three months by destination, and to drill down into months, weeks and days. This indicates if the reporting workload for certain destinations is increasing, decreasing, or remaining constant over time.

Submitted Expedited Reports – Submission Compliance By User Group

Displays an overview of the submission compliance of expedited reports by user group. 

This report can be used to compare retrospective submission compliance by user group. This indicates which user groups might be having difficulties submitting expedited reports on time.

Submitted Expedited Reports – Submission Compliance By Destination

Displays an overview of the submission compliance of expedited reports by destination. 

This report can be used to compare retrospective submission compliance by destination. This indicates which destinations are receiving reports on time and late.

Submitted Expedited Reports – Submission Compliance Trend

Displays the trend over time of the submission compliance of expedited reports. 

This report can be used to view the submission compliance trend over the last three months and to drill down into months, weeks and days. This indicates if submission compliance is increasing, decreasing, or remaining constant over time.

Expedited Reports Never Submitted – Volume Trend

Displays an overview of the volume of expedited reports that have been deleted or marked as "no submission required". 

This report can be used to view how many expedited reports are not submitted at the end of the reporting process. This indicates how accurately the configured reporting rules reflect real business rules.

Completed Expedited Reports – Line Listing

Lists the completed expedited reports by Case ID including data from key report fields. 

This report can be used to drill down to the details of the completed expedited reports. This indicates which expedited reports can be targeted for a root cause analysis, e.g. an investigation of expedited reports that were submitted late.

Completed Expedited Report Routing – Line Listing

Lists the completed expedited reports by Case ID including routing between report states. 

This report can be used to drill down to the report routing information of the completed expedited reports. This indicates which routings can be targeted for a root cause analysis, e.g. an investigation of expedited reports that were submitted late.

Pending Expedited Reports – Volume Overview

Displays an overview of the volume of pending expedited reports by user group. 

This report can be used to compare the current, real-time workloads of the user groups that are submitting expedited reports. This indicates where immediate action could be taken to balance the workload among the groups if necessary.

Pending Expedited Reports – Submission Compliance Overview

Displays an overview of the submission compliance of pending expedited reports by user group. 

This report can be used to compare the current, real-time submission compliance of the user groups that are processing expedited reports. This indicates where immediate action could be taken to balance the workload among the groups if necessary.

Pending Expedited Reports – Submission Compliance In Days

Displays an overview of the submission compliance of pending expedited reports by number of days until submission is due and number of days that submission is overdue. 

This report can be used to compare the volumes of expedited reports due on each day. This indicates where to focus resources in order to submit expedited reports on time.

Pending Expedited Reports – Line Listing

Lists the pending expedited reports by Case ID including data from key report fields. 

This report can be used to drill down to the details of the pending expedited reports. This indicates which expedited reports can be reassigned if workload balancing is necessary.

Failed/Pending ACK Expedited Reports – Volume Overview

Displays an overview of the volume of E2B reports that have been submitted but have received an ACK with a "failed" status, or for which the ACK is still pending. Even though these E2B reports have been submitted, they are not considered complete until they receive a successful ACK. 

This report can be used to keep track of E2B reports that are submitted but not yet completed, perhaps due to technical or content issues. This indicates where immediate action could be taken to fix such issues if necessary.

Failed/Pending ACK Expedited Reports – Volume Trend

Displays the trend over time of the volume of E2B reports that have been submitted but have received an ACK with a "failed" status, or for which the ACK is still pending. 

This report can be used to indicate if the number of reports with failed ACKs is increasing, decreasing, or remaining constant over time.

Duration Case Modified Per Version and Case – Statistical Overview

Displays an overview of statistics on the durations cases were modified, meaning opened in edit mode and then saved. These statistics are shown at the case and case version level. 

This report can be used to view the average, minimum and maximum durations cases were modified per case and case version.

Duration Case Modified Per State – Statistical Overview

Displays an overview of statistics on the durations cases were modified, meaning opened in edit mode and then saved. These statistics are shown at the workflow state level. 

This report can be used to view the average, minimum and maximum durations cases were modified per workflow state.

Duration Case Modified Per User/State – Statistical Overview

Displays an overview of statistics on the durations cases were modified, meaning opened in edit mode and then saved. These statistics are shown at the user per workflow state level. 

This report can be used to view the average duration cases were modified per user per workflow state.

Duration Case Unmodified Per Version and Case – Statistical Overview

Displays an overview of statistics on the durations cases were unmodified, meaning opened in edit mode but not saved. These statistics are shown at the case and case version level. 

This report can be used to view the average, minimum and maximum durations cases were unmodified per case and case version.

Duration Case Unmodified Per State – Statistical Overview

Displays an overview of statistics on the durations cases were unmodified, meaning opened in edit mode but not saved. These statistics are shown at the workflow state level. 

This report can be used to view the average, minimum and maximum durations cases were unmodified per workflow state.

Duration Case Unmodified Per User/State – Statistical Overview

Displays an overview of statistics on the durations cases were unmodified, meaning opened in edit mode but not saved. These statistics are shown at the user per workflow state level. 

This report can be used to view the average duration cases were unmodified per user per workflow state.

Duration Case Read Per Version and Case – Statistical Overview

Displays an overview of statistics on the durations cases were read, meaning opened in read-only mode. These statistics are shown at the case and case version level. 

This report can be used to view the average, minimum and maximum durations cases were read per case and case version.

Duration Case Read Per State – Statistical Overview

Displays an overview of statistics on the durations cases were read, meaning opened in read-only mode. These statistics are shown at the workflow state level. 

This report can be used to view the average, minimum and maximum durations cases were read per workflow state.

Duration Case Read Per User/State – Statistical Overview

Displays an overview of statistics on the durations cases were read, meaning opened in read-only mode. These statistics are shown at the user per workflow state level. 

This report can be used to view the average duration cases were read per user per workflow state.

Duration Case Idle – Statistical Overview

Displays an overview of statistics on the durations cases were idle, meaning the time between a workflow state routing and the first time the case is opened after the routing. These statistics are shown at the case, case version and case routing level. 

This report can be used to view the minimum and maximum durations cases were idle, and the average idle duration per case, case version and case routing.

Duration Case Idle Per State – Statistical Overview

Displays an overview of statistics on the durations cases were idle, meaning the time between a workflow state routing and the first time the case is opened after the routing. These statistics are shown at the workflow state level. 

This report can be used to view the average, minimum and maximum durations cases were idle per workflow state.

Completed Cases – Statistical Overview

Displays an overview of statistics at the case level. 

This report can be used to view the average, minimum and maximum number of products, events and follow-ups per case.

Completed Cases – Volume Overview

Displays an overview of the volume of completed cases by product group. 

This report can be used to compare the number of cases by product group, and to drill down into product families and products. This indicates which products are creating the greatest case processing workload.

Completed Cases – Volume Trend

Displays the trend over time of the volume of completed cases by product group. 

This report can be used to compare the case volume trend over the last three months by product group, and to drill down into months, weeks and days as well as product families and products. This indicates if the case processing workload for certain products is increasing, decreasing, or remaining constant over time.

Completed Cases – Line Listing

Lists the completed cases by Case ID including data from key case fields. 

This report can be used to drill down to the case details of the completed cases. This indicates which cases can be targeted for a root cause analysis, e.g. an investigation of cases that were locked late.

My Submitted Expedited Reports – Volume Trend

Displays the trend over time of the volume of expedited reports that have been submitted by the user who is viewing this report. 

This report can be used to highlight the user's personal submitted expedited report volume trend over the last three months. This indicates if the user's personal workload is increasing, decreasing, or remaining constant over time.

My Submitted Expedited Reports – Submission Compliance Trend

Displays the trend over time of the submission compliance of expedited reports that have been submitted by the user who is viewing this report. 

This report can be used to highlight the user's personal submission compliance trend over the last three months. This indicates if the user's personal submission compliance is increasing, decreasing, or remaining constant over time.

My Pending Expedited Reports – Overview

Displays an overview of the volume of expedited reports that are currently assigned to the user who is viewing this report (My Assigned Expedited Reports), the expedited reports that are assigned to the group(s) to which that user belongs but not to any individual users (My Unassigned Expedited Reports), and the expedited reports that are assigned to other users in the group(s) to which the viewing user belongs (Other Assigned Expedited Reports). 

This report can be used to highlight the current, real-time workload of the user viewing this report, the pool of expedited reports that need to be worked on next (upcoming workload), and the workload of the viewing user's colleagues (potential workload if expedited reports are reassigned). Therefore the user has a complete overview of his/her current, upcoming and potential workloads.

My Assigned Expedited Reports – Line Listing

Lists the expedited reports that are currently assigned to the user who is viewing this report.

My Unassigned Expedited Reports – Line Listing

Lists the expedited reports that are assigned to the group(s) to which the viewing user belongs but not to any individual users.

Other Assigned Expedited Reports – Line Listing

Lists the expedited reports that are assigned to other users in the group(s) to which the viewing user belongs.

My Case Modified Duration Per State – Statistical Overview

Displays an overview of statistics on the durations cases were modified by the user who is viewing this report. 

This report can be used to highlight the user's personal duration case modified statistics. Modified means cases opened in edit mode and then saved.

My Case Unmodified Duration Per State – Statistical Overview

Displays an overview of statistics on the durations cases were unmodified by the user who is viewing this report. 

This report can be used to highlight the user's personal duration case unmodified statistics. Unmodified means cases opened in edit mode but not saved.

My Case Read Duration Per State – Statistical Overview

Displays an overview of statistics on the durations cases were read by the user who is viewing this report. 

This report can be used to highlight the user's personal duration case read statistics. Read means cases opened in read-only mode.

My Case Idle Duration Per State – Statistical Overview

Displays an overview of statistics on the durations cases were idle before being opened by the user who is viewing this report. 

This report can be used to highlight the user's personal duration case idle statistics. Idle means the time between a workflow state routing and the first time the case is opened after the routing.


Go to Contents

4 Hardware and Software Requirements

Oracle Argus Analytics 1.1 includes updates to the technology stack. See Chapter 1 of the Oracle Argus Analytics Installation Guide (Part E29108-01) for more detailed information.

Oracle Argus Analytics 1.1 is compatible with Oracle Argus Safety 6.0.5.2 and 7.0.1.

Go to Contents

5 Downloading Oracle Argus Analytics 1.1

To download Oracle Argus Analytics 1.1 from edelivery:

  1. Sign in to edelivery at https://edelivery.oracle.com/.

  2. Select Health Sciences from the Select a Product Pack drop-down menu.

  3. Select Microsoft Windows (32 bit or 64 bit) from the Platform drop-down menu.

  4. Click Go.

  5. Locate the Oracle Argus Analytics 1.1 link and save the compressed file to a temporary location on your local system.

Go to Contents

6 Installing Oracle Argus Analytics 1.1

For detailed instructions about installing Oracle Argus Analytics 1.1, see the Oracle Argus Analytics Installation Guide (Part E29108-01).

Go to Contents

7 Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.


Oracle Argus Analytics Release Notes, Release 1.1

E29107-01

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