18.5 VMware View Connector Troubleshooting

18.5.1 Error Messages
18.5.2 Desktop tries to open, but immediately disconnects

This section provides troubleshooting tips for the VMware View connector.

18.5.1 Error Messages

In the event the software does not work as expected, look at the log messages located in the Sun Ray server's /var/opt/SUNWut/log/messages file. Error messages related to the VMware View connector begin with kiosk:vdm. There may also be useful information in the /var/dt/Xerrors file. Error connecting to VDM server:javax.net.ssl.SSLException:java.lang.RuntimeException:Unexpected error:java.security.InvalidAlgorithmParameterException:the trustAnchors parameter must be non-empty

The SSL certificate is not set up correctly on the Sun Ray server.

Solution: See Section 18.3.3, “How to Enable SSL Connections to the View Connection Server”. This desktop is currently not available. Please try connecting to this desktop again later, or contact your system administrator. The desktop sources for this desktop are not responding. Please try connecting to the desktop again later, or contact your system administrator

The desktop is not set up properly or is already in use. For example:

  • Someone is logged into the machine (over remote desktop or via the console in VMware vCenter).

  • The machine is powering on/off, or suspending.

  • No free desktops exist for that user.

  • VMware View Agent is not installed on the desktop, or it is not working correctly. Check that the desktop status is available in the VMware View Connection Server.

  • Active Directory and/or DNS is not set up properly on the desktop.

  • There is a network communication problem between VMware View Connection Server and the desktop.

  • A Windows firewall is blocking connections to the desktop. Exception in thread "main" java.lang.NoClassDefFoundError

An incorrect version of Java software is in use.

Solution: Install Java version 1.5 or 1.6. Connection tunneling is required to connect to the desktop, but it is not supported by this client

Connection tunneling is not supported by the VMware View connector.

Solution: See Section 18.3.1, “How to Disable Secure Tunnel Connections to View Desktops”. Error connecting to VMware View Manager: java.io.FileNotFoundException: http://ip_address//broker/xml: 404: Not Found

The VMware View connector is trying to use HTTP to connect to the View desktop, and non-SSL connections are not configured or not supported.

Solution: For VMware View 5.1 or later, HTTP is not supported. So, you must configure the kiosk session type to use HTTPS (which is the default) and make sure your VMware View environment is properly configured as described in Section 18.3.3, “How to Enable SSL Connections to the View Connection Server”. If you are using VMware View 5.0 or earlier and you want to use HTTP, you must configure non-SSL connections as described in Section 18.3.2, “How to Enable Non-SSL Connections to the View Connection Server”.

18.5.2 Desktop tries to open, but immediately disconnects

Solution: Try to connect to the desktop manually from the Sun Ray server using the /opt/SUNWuttsc/bin/uttsc desktop-IP command. A remote desktop connection to the virtual machine should open. If it fails, it can provide an error message with further information.