Service Installation and Configuration Guide HTML | PDF
Describes how to install and configure Oracle ATG Web Knowledge Manager and Oracle ATG Web Knowledge Manager Self Service.
Provides information on security and architecture and describes how to configure Oracle ATG Web Commerce Search for use with
these applications.
Service Center UI Programming Guide HTML | PDF
Describes the framework used to develop user interface components for the Oracle ATG Service Center.
Commerce Service Center Installation and Programming Guide HTML | PDF
Describes how to install and configure Oracle ATG Web Commerce Service Center, a customer service application for Oracle ATG
Web Commerce sites. Also contains information on programming tasks, including instructions for extending the application to
meet your site's requirements.
Commerce Service Center User Guide HTML | PDF
Describes how an agent can use Oracle ATG Web Commerce Service Center to perform online customer support tasks, including
managing customer profiles, creating orders, and processing refunds and returned items.
Knowledge Manager Guide for Business Users HTML | PDF
Designed to help business users understand and work with Oracle ATG Web Knowledge Manager. Describes how to perform typical
tasks such as searching for content to help customers, creating complex search queries, authoring content, sending content
via e-mail, and viewing reports.
Ticketing User Guide HTML | PDF
Designed to help users understand and work with ATG Ticketing. Describes how to perform typical tasks such as creating and
managing tickets, creating and managing customer profiles, and working with ticket-related assignments.
API Reference for Oracle ATG Web Commerce Service Center HTML
Javadoc descriptions of API classes.
API Reference for Oracle ATG Web Knowledge Manager and Knowledge Manager Self Service HTML
Javadoc descriptions of API classes.
