A scheduled order is comprised of a template order and a schedule. A template order contains all of the order information but is not submitted. A template can be associated with one or many schedules. Based on the schedule(s) associated with the template, the template object is cloned to create an order object, which is then submitted.

Agents can create scheduled order templates using the new order checkout process, or by copying an existing order. Scheduled orders can be reviewed from the customer’s profile. Agents can also display all schedules for a specific template, and submit an ad hoc order from a scheduled order.

Agents set up scheduled orders based on a daily, weekly, or monthly schedule. The schedule may be periodic, which is based on an interval of time between each scheduled run, or calendar-based, which is based on specific day to run. For periodic schedules, Commerce Service Center allows an agent to choose intervals based on a number of days or weeks. For calendar-based schedules, Commerce Service Center allows an agent to specify days of the week or dates of the month. A schedule also defines a start end date, which can be used to limit the period of time that the schedule is active.

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