When an agent creates a new customer profile, a password is automatically generated for the customer’s account, and a notification is typically sent to the customer’s e-mail address. The /atg/svc/agent/UI/
component uses the following
properties to manage new account e-mail notifications:

Property Name



The atg/svc/email/
component creates the e-mail message.


If true, new account e-mails are persisted in the customer’s profile before they are sent. Default is false.


If it is a new account, e-mail is sent in a separate thread. The default is true.


If true, an e-mail containing the new account login and password is generated and sent to the customer. Default is true.

For information about configuring a TemplateEmailInfo component, see the ATG Personalization Programming Guide.

Automatically Sending E-mail for Orders

To configure an automatic e-mail to be sent when an order is created or updated, use the /atg/commerce/custsvc/order/CommitOrderFormHandler.properties:

# Confirmation Email Settings


By default, these properties are set to false. To enable an automatic e-mail whenever a new order is created, the autoSendEmail and autoSendNewOrderEmail properties should be set to true. To enable an automatic e-mail whenever an order is updated, the autoSendEmail and autoSendUpdateOrderEmail properties should be set to true.

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