|Oracle® Communications Order and Service Management Task Web Client User's Guide
|PDF · Mobi · ePub|
This chapter describes how to start the Oracle Communications Order and Service Management (OSM) Task Web client and describes the functionality available in the system.
Before you start the Task Web client, keep the following points in mind:
You need a user name and password to access the Task Web client. If you do not know your user name or password, contact your system administrator.
If you are starting the Task Web client for the first time after an upgrade, you must clear your Internet cache before you log into the Task Web client. If you do not, you may experience unexpected errors.
Use the Internet Explorer tools options to automatically check for newer versions of stored pages.
To log in to the Task Web client with multiple user accounts from the same browser, you must establish a new browser session for each user account. Consult the browser documentation for instructions about how to establish a new session.
If the Task Web client is inactive for 45 minutes, your session expires and you must log in again. Any updates not saved are lost. The duration of the timeout is configurable. See "Changing the Default Timeout Setting" for more information.
If you do not log out of the Task Web client before going to another URL, OSM assumes you are still logged in.
To log in to the Task Web client:
Point your Web browser to the following URL:
where host is the machine on which OSM is installed, and port is the server's HTTP port number.
If the server has been set up for secure connection, enter
https instead of
http. Typically, your System Administrator has this information.
In the User Name field, enter your user name.
In the Password field, enter your password.
To log out of the Task Web client:
Note:If you do not log out, your session will automatically timeout after 45 minutes (the default setting). This setting is configurable. See "Changing the Default Timeout Setting" for more information.
To change the default timeout setting:
Unpack the oms.ear file. See OSM System Administrator's Guide for more information.
Open the OSM_Home/SDK/Customization/osmwebui/WEB-INF/web.xml file, where OSM_Home is the directory in which OSM is installed.
Search for the following parameter:
Change the value of the session-timeout parameter to your desired value (in minutes).
Save and close the file.
Repack oms.ear. See OSM System Administrator's Guide for more information.
Note:Changing the session-timeout parameter changes the automatic timeout for both Order Manager and Task Manager.
The main pages in the Task Web client are as follows:
Worklist page: Use the Worklist page to display a list of orders located at the tasks for which you are responsible.
Query page: Use the Query page to retrieve any orders in the system, including those that are not located in your task list.
Reporting page: Use the Reporting page to get summarized information on all orders and tasks in the OSM system. You can display the number of overdue orders, the oldest orders, the most recent orders, and the completed tasks for each order.
Notifications page: Use the Notifications page to set up notification conditions for the OSM system.
Options page: Use the Options page to set your email account to receive notifications, select specific time zones, and change the initial screen displayed by the OSM system when you log in.
After you log in to the Task Web client, the default Worklist page is displayed. The default page that you want to be displayed is configurable during installation.
When working on a task in the Worklist, you may be required to examine the orchestration plan of a particular order in the Order Management Web client so that you can troubleshoot the fulfillment progress of the overall orchestration order. For example, if you are responsible for the overall success of an order, including performing manual tasks contained within that order, you might open the Order Management Web client to see if the orchestration of the order progresses after you have completed a manual task.
To open the Order Management Web client from within the Task Web client:
From the Worklist page, do one of the following:
Select the Editor button and then click the ellipsis button beside the order.
Right-click the order and select Accept and Edit Task.
The Order Editor page is displayed.
Click the View Summary button.
Note:The View Summary button is visible only for orders that have an associated orchestration plan.
The Summary page in the Order Management Web client is displayed in a new window. The window is displayed in context for your order.
Tip:You can use your Web browser general settings to choose to display the Order Management Web client on a new tab or display it in a new window.
Find the orchestration details you require for the order.
For example, select the Orchestration Plan tab to examine the orchestration view of the order.
Close or exit the window and return to the Task Web client.
Important:Close or exit the browser window instead of logging out of the Order Management Web client. Logging out of one Web client automatically logs you out of the other.
If you edited order data in the Order Management Web client, refresh the Task Web client UI so that you can see the updates.