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Oracle® Communications Order and Service Management Administrator Application User's Guide
Release 7.2.2

E35418-01
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4 Managing System Events

This chapter describes the features that let you view system events in the Oracle Communications Order and Service Management (OSM) Administrator.

About System Events

The System Events tab displays a list of orders in which exceptions are noted during processing. This includes database errors, system interruptions, and any other problems that may occur. Two types of system events can occur: notification and rule. These events can occur if the rule syntax is invalid or cannot be checked by the system. For each system event, a description of the error is displayed at the bottom of the System Events tab. You can use this information to help fix the error and recheck and clear the rule.

Figure 4-1 System Events Tab

Screen shot shows the columns on the System Events tab.

Table 4-1 lists the columns on the System Events tab.

Table 4-1 Columns on the System Events Tab

Column Definition

Event Type

List to select the type of event to view: all, rule, and notification.

Sequence ID

ID assigned with each event.

User Name

Oracle database name.

Cleared

Displays whether the status of the system event is cleared (Y) or not (N).

Text 1

Description of the first additional parameter of the event.

ID1

Value of the first parameter of the event.

Type1

Type of the first parameter of the event.

Text2

Description of the second parameter of the event.

ID2

Value of the second parameter of the event.

Type2

Type of the second parameter of the event.

TimeStamp

Date and time the system event occurred.

Unsolved Problems

Click this button to view the unsolved problems of an event.

All Problems

Click this button to view all the problems that an event encountered.

Next

Click this button to view the next set of events.


Filtering System Events

You can filter the displayed system events. For example, you can view all system events or just the events that have not been resolved and cleared.

To filter system events:

  1. On the System Events tab, in the Event Type list, select All, Rule, or Notification.

  2. Click Refresh.

    The filtered information is displayed along with a description of the error for the selected event.

Clearing System Events

After you fix a system event error, you must clear the event. This action allows it to re-evaluate, and the order continues to process.

To clear a system event:

  1. On the System Events tab, right-click the event and select Clear Event.