Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility

1 About the OSM Administrator

• About the OSM Administrator
• OSM Administrator Prerequisites
• Logging In to the OSM Administrator
• Switching Between Cartridges
• Enabling the Confirm on Refresh Option
• Logging Out of the OSM Administrator

2 About Workgroups and Calendars

• About Workgroups
• Assigning Users to a Workgroup
• About Mnemonics
• About Calendars
  • About Weekly Work Hours
  • About Regional Holidays
  • About Schedule Exceptions
  • About Time Zones
  • About Date Ranges
• Generating Calendars
• Modifying Calendar Settings
• Generating the Calendar for All Workgroups

3 Managing Notifications

• About OSM Notifications
• Setting Up Email Notifications
• Enabling and Disabling Notifications

4 Managing System Events

• About System Events
  • Filtering System Events
  • Clearing System Events