Answer a Question is part of the Expert Advice feature. This feature enables communication between students and subject matter experts on subject content. Students can submit questions, and an expert designated for that subject can respond. This link only appears if you are designated as an expert for specific content. 

 

If you are an expert for a subject about which a student has asked a question, the question appears on the Answer a Question page. If e-mail is used for Expert Advice, the expert will receive an e-mail with the subject "Expert Advice Request from <student name> regarding <subject>" in his/her mailbox. When you open the e-mail message, a link to the question appears which you can click to launch Knowledge Center. 


On the Answer a Question page, you can view all questions by clicking the Show all items link at the top of the list of questions. When all questions are displayed, you can see which are in need of a response and which are complete in the Status column. You also can choose to view only the open items by clicking the Show open items only link. The question list can also be sorted by clicking the heading of the Activity, Subject, or Date of last activity columns. 

 

To view and answer a question: 

  1. Click the link in the subject column for the appropriate question.
     
  2. In the Expert Conversation area in the lower pane of the page, enter the answer.
     
  3. Click the View Report link at the top to view a report of all questions and answers for all subjects.

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