The content root is a folder on the server in which the content files are stored. A virtual directory is also created on the Web Server. A default content root is created as part of the Knowledge Center installation. Use this option if you want to create an additional content root.
Before you begin installation, be sure that you know the Oracle schema owner or Microsoft SQL Server database user credential information created when the Knowledge Center schema or database was installed.
To install the Content root with an Oracle database, launch the Setup.exe file located in the root folder in the software installation files. If a Security Warning appears, click Run. You are then prompted to choose the language for the Installer, and the Install Wizard appears. During installation, you will proceed through these screens in the Install Wizard.
License Key: Depending on the product you are installing, this screen may appear. If it does, click Browse to navigate to the location of the license key file (usually license.xml).
Welcome: From this screen, you can access the Installation and Upgrade manuals in Adobe Acrobat format.
Setup Type: From the Configuration list, select Knowledge Center Content Root.
Setup Requirements: Specific services are required for installation. If the services are not running, this screen appears notifying you which services are needed. You can choose to start or enable the services and continue. Depending on the service, the installation may be aborted if it is not started.
Professional Edition only: The Indexing service is optional for the Professional Edition of Knowledge Center; however, if it is not installed and started, the Search functionality will not function properly. During the installation of Professional Edition, the installer will detect the state of the Indexing service. If the service is installed but stopped, the installer presents you with the option to start it. If the service is not installed or disabled, and you want Search to function properly, you must manually install or enable the service before proceeding with the installation.
Web Site Options: This screen appears if there is no secure web site available or if you did not select a secure web site on the Choose Web Site screen. It allows you to ignore the recommendation and continue with the installation, or create a secure web site manually and retry the installation.
Database System: Choose Oracle Database.
Oracle .NET Data Provider: A specific version of the Oracle .NET Data Provider must be installed for the Developer to work correctly. This screen appears if the correct version is not present. In the Path field, enter the physical location to which you want to install the software. In the Name field, enter the name of the Oracle Home.
Oracle Database Login: Enter the user name, password and host string that has access to the user schema created to run the application.
Content Root Information: The content root name is the name of the virtual directory to be created for the content root. The content root location is the actual location (path and folder name) for the content root. You can also choose to use anonymous tracking, which means that all usage and tracking information is gathered under an anonymous name. Individual users scores and tracking data will not be available.
Application Pool User: The ContentTools folder within the content root performs all the processing activities for Knowledge Center content. It needs to copy files and folders, so it needs to be accessed by a user with the necessary privileges to perform these tasks. The virtual directory for the ContentTools needs to be assigned to an application pool that runs under the identity of this user.
If the ContentTools application pool has already been created (usually by the Knowledge Center installation), the application pool identity will already be set. If not, a user account to be used as this application pool identity must be created or selected. If you create a new Windows account user, enter the user name and a password. If you use an existing account, specify the user name, including the domain, and the existing password for the account.
Folder permission: The Knowledge Center needs certain permissions to complete the installation. If the installer detects any missing permission(s) it displays this screen, which lists the name of the folder, the user name, and the permission it needs before the installer can continue. If you are installing a content root to the same server as the Knowledge Center, the permission must be applied to the specific folders for the content root as well. The user account needed is used by the content root application pool in IIS.
Click Yes, grant permission to the folders to automatically grant the permissions to the folders. If the permissions cannot be applied, this screen reappears. This option is highly recommended. Click No, ignore permission and attempt to continue installation to ignore the permission check and try to continue the installation. If the permissions are not set properly, the installation may fail. Use this option if you know that the permissions are already applied. Click Retry to recheck the folders without applying any permissions. The permissions must be applied manually.
Ready to Install: The Installation Wizard is ready to install the software. Click Back to review or modify any settings.
Setup Status: This screen appears while the files are being installed, the schema and virtual directory are being created, and IIS is being configured.
Installshield Wizard Complete: During the installation a file might be in use by the operating system on the computer; this will require a reboot to complete the installation. Also, make sure to run Windows update to get the latest patches from Microsoft.
To install the Content root with a Microsoft SQL database, launch the Setup.exe file located in the root folder in the software installation files. If a Security Warning appears, click Run. You are then prompted to choose the language for the Installer, and the Install Wizard appears. During installation, you will proceed through these screens in the Install Wizard.
License Key: Depending on the product you are installing, this screen may appear. If it does, click Browse to navigate to the location of the license key file (usually license.xml).
Welcome: From this screen, you can access the Installation and Upgrade manuals in Adobe Acrobat format.
Setup Type: From the Configuration list, select Knowledge Center Content Root.
Language Selection: Choose the language for the Developer server and library. This sets the default language for the templates and publishing styles in the library.
Setup Requirements: Specific services are required for installation. If the services are not running, this screen appears notifying you which services are needed. You can choose to start or enable the services and continue. Depending on the service, the installation may be aborted if it is not started.
Note: The Indexing service is optional for the Professional Edition of Knowledge Center; however, if it is not installed and started, the Search functionality will not function properly. During the installation of Professional Edition, the installer will detect the state of the Indexing service. If the service is installed but stopped, the installer presents you with the option to start it. If the service is not installed or disabled, and you want Search to function properly, you must manually install or enable the service before proceeding with the installation.
Web Site Options: This screen appears if there is no secure web site available or if you did not select a secure web site on the Choose Web Site screen. It allows you to ignore the recommendation and continue with the installation, or create a secure web site manually and retry the installation.
Database System: Choose Microsoft SQL Server.
Select Microsoft SQL Server: From the Database server list, select the desired Microsoft SQL server.
Choose Database: Enter the name of an existing database, and then enter the credentials used to access the database and for the database to communicate with the virtual directory.
Content Root Information: The content root name is the name of the virtual directory to be created for the content root. The content root location is the actual location (path and folder name) for the content root. You can also choose to use anonymous tracking, which means that all usage and tracking information is gathered under an anonymous name. Individual users scores and tracking data will not be available.
Application Pool User: The ContentTools folder within the content root performs all the processing activities for Knowledge Center content. It needs to copy files and folders, so it needs to be accessed by a user with the necessary privileges to perform these tasks. The virtual directory for the ContentTools needs to be assigned to an application pool that runs under the identity of this user.
If the ContentTools application pool has already been created (usually by the Knowledge Center installation), the application pool identity will already be set. If not, a user account to be used as this application pool identity must be created or selected. If you create a new Windows account user, enter the user name and a password. If you use an existing account, specify the user name, including the domain, and the existing password for the account.
Folder permission: The Knowledge Center needs certain permissions to complete the installation. If the installer detects any missing permission(s) it displays this screen, which lists the name of the folder, the user name, and the permission it needs before the installer can continue. If you are installing a content root to the same server as the Knowledge Center, the permission must be applied to the specific folders for the content root as well. The user account needed is used by the content root application pool in IIS.
Click Yes, grant permission to the folders to automatically grant the permissions to the folders. If the permissions cannot be applied, this screen reappears. This option is highly recommended. Click No, ignore permission and attempt to continue installation to ignore the permission check and try to continue the installation. If the permissions are not set properly, the installation may fail. Use this option if you know that the permissions are already applied. Click Retry to recheck the folders without applying any permissions. The permissions must be applied manually.
Ready to Install: The Installation Wizard is ready to install the software. Click Back to review or modify any settings.
Setup Status: This screen appears while the files are being installed, the tablespace and virtual directory are being created, and IIS is being configured.
Installshield Wizard Complete: During the installation a file might be in use by the operating system on the computer; this will require a reboot to complete the installation. Also, make sure to run Windows update to get the latest patches from Microsoft.