Ask an Expert is part of the Expert Advice feature. This feature enables communication between students and subject matter experts on subject content. Students can submit questions, and experts designated for that subject can respond.
In the subject interface, may appear in the navigation bar. Click it to open the Ask New Question window and submit a question to an expert. The Ask an Expert icon appears only when an expert is available for the current subject. You can also click the Ask an Expert link in the Navigation section of the home page.
When posting a question, you need to include a subject as well as the question. When the question is complete, click the Submit button to send it to the expert. The question is posted in Knowledge Center. If e-mail is used, a message containing a link to your question is sent to the expert and appears in the mailbox in his/her e-mail program. The message is sent from the system (for example, the server e-mail address stored in Manager), not from you. However, your name appears in the question list.
If you launch the Ask New Question window while you are taking a subject, the View Existing Questions link appears. This link allows you to open the Get Expert Advice window to display the existing questions you submitted, for all courses. In the Get Expert Advice window, click the Ask New Question link to return to the Ask New Question window.
If you want to be notified that the expert's answer was posted, you should verify that an address is displayed in the e-mail area of the Ask New Question window. If it does not appear, you should return to the home page and use the User Profile link to enter your e-mail address. If you cannot edit your profile, you should contact the manager or system administrator for help.
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