Chapter 10. Troubleshooting and FAQs

Table of Contents

10.1. Oracle VDI Installation and Configuration
10.1.1. Installation on Oracle Linux Platforms Fails Due to Missing Packages
10.1.2. Configuration on Oracle Linux Platforms Fails When SELinux is Enabled
10.1.3. Oracle VDI Configuration Is Failing to Import svc_vdadb.xml
10.1.4. Can I Try Out MySQL or Set up an Evaluation Oracle VDI Remote Database?
10.1.5. Adding a Host to an Oracle VDI Center Fails With a Sun Ray Server Software Replication Error
10.1.6. Reconfiguring Oracle VDI Fails With "Error While Configuring Database"
10.1.7. Oracle VDI Configuration Fails to Create Database Tables With Remote Windows Databases That Use UTF-8
10.1.8. Reverting to a Previous Release of Oracle VDI
10.2. Failover
10.2.1. Troubleshooting a Failover
10.2.2. After a Failover the Primary Host is Not Configured
10.3. User Directory
10.3.1. Increasing Logging to Troubleshoot User Directory Problems
10.3.2. Kerberos Authentication to Active Directory Works for a While and Then Stops
10.3.3. Can I Use PKI Instead of Kerberos for Authentication to an Active Directory?
10.3.4. What Type of Privileged Access to the User Directory Is Required?
10.3.5. Can I Disable the Automatic Cleanup of Computer Objects in Active Directory?
10.4. Oracle VM VirtualBox Desktop Provider
10.4.1. Are all Oracle VM VirtualBox Releases Compatible With Oracle VDI?
10.4.2. Oracle VM VirtualBox Install Is Failing With "Postinstall Script Did Not Complete Successfully" Errors
10.4.3. There Is an Error When I Add an Oracle VM VirtualBox Host to a Desktop Provider
10.4.4. What Are the Requirements for High Availability for Oracle VM VirtualBox?
10.4.5. Changing the Password of the VirtualBox User
10.4.6. Adding a Sun ZFS or iSCSI Storage Fails if the VirtualBox User is Not Root
10.4.7. Adding a Storage Fails With an "Unable to Stop Cluster" Error
10.4.8. A Sun ZFS or iSCSI Storage is Shown With a Reduced Capacity
10.4.9. A Storage Cannot Be Removed From a Desktop Provider
10.4.10. Virtualization Hosts Crash if a Storage is Shut Down
10.4.11. A Critical Alarm is Displayed When Storage is Added to a Desktop Provider
10.4.12. Provider Host is Unresponsive After Updating Oracle VM VirtualBox
10.4.13. Storage is Unresponsive After Updating Oracle VM VirtualBox
10.4.14. Users Experience Blurry Text in Internet Explorer
10.4.15. The Time in My Oracle VM VirtualBox Desktop Is Too Slow
10.4.16. I Can See My Oracle VM VirtualBox Hosted Desktop, But It Will Not Start
10.4.17. Why Are My Windows 7 Audio Drivers Not Automatically Installed?
10.5. VMware vCenter Desktop Provider
10.5.1. I Cannot Log into My VMware Virtual Machine
10.5.2. Users Cannot Log Into Their VMware Provided Windows desktop
10.5.3. Why Does My VMware Virtual Machine Have an Invalid IP Address Or Cannot Be Pinged?
10.5.4. I Am Unable to Get a MS RDC Connection on My VMware Virtual Machine
10.5.5. Creating a vCenter Desktop Provider Fails With "Unable to Contact VMware VirtualCenter - Host Not Reachable at Port 443" Errors
10.5.6. In My VMware Desktop Pool, New Virtual Machines Are Created Automatically, But They Are Not Made Available
10.5.7. The VMware Virtual Machine Cloning Process Is Not Operating As Expected
10.5.8. VMware Windows 8 Cloning Fails
10.5.9. The Window Displaying the VMware-Hosted Virtual Desktop Is Freezing
10.5.10. I Have Created a New Pool in My VMware Desktop provider and Virtual Machines Are Not Created Automatically
10.5.11. How Do I Use VMware Virtual Machines With Multiple Network Adapters?
10.5.12. Unused VMware Virtual Machines Are Not Being Recycled
10.6. Microsoft Hyper-V and RDS Desktop Providers
10.6.1. Sessions Are Started by Oracle VDI on RDS Hosts That Do Not Participate in the Microsoft Remote Desktop Provider. Why Is That Happening?
10.6.2. Hyper-V Desktop Cloning Fails With "Cannot Reload MSiSCSI Target List" Errors
10.6.3. Can I Enter the Farm Information for the Microsoft Remote Desktop Provider and let Oracle VDI Detect the Individual RDS Hosts Participating in the Farm?
10.6.4. Oracle VDI Is Not Able to Communicate With the Windows Server
10.6.5. Connection Problems between Oracle VDI and Hyper-V
10.7. Desktops and Pools
10.7.1. How Do I Make a Desktop Available to a User at All Times?
10.7.2. Starting a Desktop Fails With "No suitable Hosts to Start a Desktop for Desktop Provider <Name>" Errors
10.7.3. What Is the Difference Between Personal and Flexible Desktop Assignments?
10.7.4. Oracle VDI Fast Preparation Is Failing
10.7.5. Can I Use Wild Cards in Token Names to Represent a Group of Thin Clients in Order to Assign These Thin Clients to a Pool?
10.7.6. The Audio in My Ubuntu Desktop Is Playing Too Slowly. What Should I Do?
10.7.7. Audio Does Not Play After Changing the Audio Configuration for Oracle VM VirtualBox Hosted Desktops in Oracle VDI Manager
10.7.8. USB Devices Are Not Detected
10.7.9. Smart Cards Are Not Detected When VRDP Is Used
10.7.10. What Are the Differences Between MS-RDP and VRDP?
10.7.11. Cloning Fails if the Sysprep Timezone Setting Does not Match the Host Timezone
10.7.12. Checking the VirtualBox Guest Additions Version
10.7.13. Starting A Desktop Fails With an "Error Getting State" Message
10.7.14. Creating an App-V Repository or Revision Takes a Long Time
10.7.15. Creating or Updating an App-V Repository Fails With a "Failed to Refresh App-V Cache" Message
10.7.16. Creating or Updating an App-V Repository Fails With a "Failed to Login User" Message
10.7.17. Creating an App-V Repository Fails Due to Low Disk Space
10.7.18. Creating an App-V Repository Revision Fails With "An Internal Error Occurred" Message
10.8. Logging In and Accessing Desktops
10.8.1. Users Cannot Access Their Desktops
10.8.2. A User Can Log in But Their Desktop is Not Responding
10.8.3. Error - "Currently There Is No Desktop Available Or Assigned to You"
10.8.4. The Sun Ray Client Is Cycling and Cannot Connect to a Virtual Machine
10.8.5. Users Cannot Log in to Ubuntu 8.04 Desktops Because the Network Is Not Enabled
10.8.6. Hotdesking Redirect Does Not Work With Windows XP Professional and Microsoft RDP
10.8.7. The Trust Relationship Between a Windows Desktop and the Domain Controller Fails
10.9. Administration Tools
10.9.1. I Cannot Log in to Oracle VDI Manager
10.9.2. I Cannot Log in to Oracle VDI Manager Running on Oracle Solaris 11 Using Firefox
10.9.3. I Get a Blank Screen After Successfully Logging in to Oracle VDI Manager
10.9.4. Error - "You Have Been Logged out Because a Consistent Response Could Not Be Guaranteed"
10.9.5. How Can I Change the Password of an Oracle VDI Host?
10.9.6. How Do I Change the Password of a Remote MySQL Database?
10.9.7. Does the MySQL Database Store All Sun Ray Software Configuration?
10.9.8. The vda Command Reports That Oracle VDI Is Not Running But Other Commands Say It Is
10.9.9. Users Do Not Show Up in Users and Groups in Oracle VDI Manager
10.9.10. Is There a Way to Modify the Cacao Logging Behavior So That a Long History Can Be Maintained?
10.9.11. Jobs Do Not Finish Even After You Cancel Them with Oracle VDI Manager
10.9.12. Can I Adjust the Logging Level for the Oracle VDI Logs?
10.9.13. How Do I Log in to the Embedded MySQL Server Database?
10.10. Oracle VDI
10.10.1. Oracle VDI Hangs Intermittently When Running on x2270 Hardware
10.10.2. The System Is Not Reacting as Expected
10.10.3. Which Service Owns the Oracle VDI Daemon Job?
10.10.4. How Do I Configure DHCP in Oracle VDI?