Request Physical Media (Online)

Before You Begin

Gather the information described in Gathering Information for the Physical Media Request before making the request.

1. Go to the My Oracle Support web site: http://support.oracle.com.
2. Sign in to My Oracle Support.
3. Click on the Contact Us link in the upper right corner of the page.

   The Create Service Request: Problem screen appears.

4. Describe your request as follows:
   1. In the Problem Summary field, type PMR for latest software release.
   2. From the Problem Type drop-down list, select Software & OS Media Requests.
   3. In the Support Identifier field, type the Customer Support Identifier associated with your support contract.
5. Skip the Create Service Request: Solutions screen by clicking the Next button in the upper right corner of the screen twice.

   The Create Service Request: More Details screen appears.

6. Provide more information about your request as follows:
   1. In the Additional Information section, answer the questions listed in the following table:

      Question Your Answer Is this a physical software media shipment request? Yes Which product line does the media request involve? Sun Products Are you requesting a required password for a patch download? No Are you requesting a patch on CD/DVD? Yes If requesting a patch on CD/DVD, please provide the patch number and OS/platform? Enter the patch number for each download that you want for the software release. List the product name and version requested for the physical media shipment? Product Name: Sun Blade X4-x Version: Latest software release number What is the OS/platform for the requested media? If you are requesting OS-specific downloads, specify the OS here. If you are requesting system firmware only, enter Generic. Are any languages required for this shipment? No

   2. Fill in the ship-to contact information, which includes a contact name, phone number, email address, company name, and shipping address.
7. Click the Next button.

   The Create Service Request: Severity/Contact screen appears.

8. Enter your contact phone number and preferred method of contact.
9. Click the Submit button.

   This completes the physical media request. It can take up to seven business days to receive the physical media.