Service Troubleshooting Task List
These tasks provide an overview for troubleshooting a hardware fault.
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1
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Gather Service Information.
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2
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Identify the failed component.
Use Oracle ILOM web interface or CLI to identify the server subsystem and failed component.
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3
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Review the server Product Notes.
After you have identified the failed component, review the most recent Product
Notes for the server. The product notes contains up-to-date information about the server,
including hardware-related issues that may affect the failed component.
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4
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Prepare the server for service.
If you have determined that the hardware fault requires service (physical access to the
server), use Oracle ILOM to power off the server, activate the Locate indicator, and take the server
offline.
Before removing the server module from the chassis, prepare the work space, and ensure ESD
protection for the server and components.
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5
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Service components.
To service the components, see the removal, installation, and replacement procedures in this
document.
Note -
A component designated as FRU must be replaced by Oracle Service personnel. Contact Oracle
Service.
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6
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Return the server to service .
Before placing the server module into the chassis, prepare the work space, ensuring ESD
protection for the server and components.
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7
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Clear the fault in Oracle ILOM.
Optional: Depending on the component, you might need to clear the fault in Oracle ILOM.
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Next Steps:
