This chapter describes the storage array and appliance products qualified for Oracle Auto Service Request. The following storage products are qualified:
Oracle ZFS Storage ZS3-2, ZS3-4, ZS3-BA, ZS4-4
Sun ZFS Storage 7120, 7320, 7420
Sun StorageTek ZFS 7110, 7210, 7310, 7410
For more information about the Oracle ZFS Appliance:
Navigate to the Configuration, then Services, and finally the Phone Home tab within the Storage Manager GUI.
Fill out any required web proxy information specific to your site.
When the pencil icon in the Registration section is clicked, a Privacy Statement is displayed. Click OK, then complete the section for Sun Online Account and password. Click OK.
When the account is verified, check the Sun Inventory and Enable Phone Home check boxes.
Click the Apply radio button at the upper left just under the Properties title.
When the Service Enable / Disable pop-up window is presented, respond with your selection (Enable).
The qualified Sun StorageTek arrays and systems include:
To download the appropriate CAM software for your Sun StorageTek hardware:
Log in to My Oracle Support (MOS):
Click Patches & Updates tab near the top of the window.
In the Patch Search pane, click Product or Family (Advanced Search).
Check the box for Include all products in a family.
In the Product field, start typing Sun Storage Common Array Manager (CAM) and select it when it appears.
In the Release field pull-down menu, select either release 6.9 or 6.10 (Solaris Only).
Close the release pull-down menu and click Search.
You will see all patches/releases available for download based on what you selected in step 6. (See Table 1-1.)
Select the patch/release for your Sun StorageTek hardware platform. The ReadMe and Download buttons will appear after you make a selection.
The download file will be zipped and includes the license file along with the binary. Download and unzip the file to view them.
Complete the section for My Oracle Support and password.
Provide any required proxy information.
Select the Fault Management check box.
Submit the request. You will receive an e-mail acknowledgment of your activation request.
Shared Shell (see Note 2)
Sun StorageTek Common Array Manager (CAM): Software used to manage the Sun StorageTek modular array family of products - specifically ST2500, ST6130, ST6140, and ST6540.
Oracle Shared Shell: Software that allows Oracle Support Engineers, under the customer's control, to remotely view and diagnose the customer's Oracle products. Shared Shell tool is a Java application that provides secure, shared, remote access to a shell session viewed by both the customer and the Oracle Support Engineer at the same time. Shared Shell documentation is available at: