1 Qualified Storage Array and Appliance Products

This chapter describes the storage array and appliance products qualified for Oracle Auto Service Request. The following storage products are qualified:

1.1 Oracle ZFS Storage Network Attached Storage (NAS) Appliances

Oracle ZFS Storage Appliance products include the following product lines:

  • Oracle ZFS Storage ZS3-2, ZS3-4, ZS3-BA

  • Sun ZFS Storage 7120, 7320, 7420

  • Sun StorageTek ZFS 7110, 7210, 7310, 7410

For more information about the Oracle ZFS Appliance:

http://www.oracle.com/us/products/servers-storage/storage/nas/overview/index.html

1.1.1 Enable Oracle Auto Service Request (ASR)

  1. Navigate to the Configuration, then Services, and finally the Phone Home tab within the Storage Manager GUI.

  2. Fill out any required web proxy information specific to your site.

  3. When the pencil icon in the Registration section is clicked, a Privacy Statement is displayed. Click OK, then complete the section for Sun Online Account and password. Click OK.

  4. When the account is verified, check the Sun Inventory and Enable Phone Home check boxes.

  5. Click the Apply radio button at the upper left just under the Properties title.

  6. When the Service Enable / Disable pop-up window is presented, respond with your selection (Enable).

1.1.2 Fault Coverage

See the "ZFS Products" section of the Oracle ASR Fault Coverage for Storage Products document for fault coverage details:

http://docs.oracle.com/cd/E37710_01/doc.41/e37205/toc.htm

1.1.3 Enable Remote Diagnostics and Remediation

Shared Shell (see Note 2)

http://oracle.com/sharedshell

or

http://oracle.com/sharedshell

1.2 Oracle Key Manager (OKM)

The Oracle Key Manager consists of the Sun Fire X4170 M2 only. For more information about Oracle Key Manager:

http://www.oracle.com/us/products/servers-storage/storage/storage-software/oracle-key-manager/overview/index.html

1.2.1 Fault Coverage

See the "Oracle Key Manager" section of the Oracle ASR Fault Coverage for Storage Products document for fault coverage details:

http://docs.oracle.com/cd/E37710_01/doc.41/e37205/toc.htm

1.3 Sun StorageTek Arrays and Systems

The qualified Sun StorageTek arrays and systems include:

  • 6130
  • 6140

  • 6180

  • 6540
  • 6580

  • 6780
  • CAM100
  • CAM200


1.3.1 Download CAM Software

To download the appropriate CAM software for your Sun StorageTek hardware:

  1. Log in to My Oracle Support (MOS):

    https://support.oracle.com/
    
  2. Click Patches & Updates tab near the top of the window.

  3. In the Patch Search pane, click Product or Family (Advanced Search).

  4. Check the box for Include all products in a family.

  5. In the Product field, start typing Sun Storage Common Array Manager (CAM) and select it when it appears.

  6. In the Release field pull-down menu, select either release 6.9 or 6.10 (Solaris Only).

  7. Close the release pull-down menu and click Search.

    You will see all patches/releases available for download based on what you selected in step 6. (See Table 1-1.)

  8. Select the patch/release for your Sun StorageTek hardware platform. The ReadMe and Download buttons will appear after you make a selection.

    The download file will be zipped and includes the license file along with the binary. Download and unzip the file to view them.

Table 1-1 Sun StorageTek CAM Software

Platform Recommended CAM Release CAM Download Patch ID CAM product Patch ID for the listed release

Solaris SPARC

6.10

18898072

18898072

Solaris x64

6.10

18888331

18888331

Windows

6.9

13465591

147417-02

Linux

6.9

13465505

147418-02


1.3.2 Enable Oracle Auto Service Request (ASR)


Sun StorageTek Flexline 240, 280, 380
Sun StorageTek 6130, 6140, 6540, 6180, 6580, 6780
Sun StorageTek 2510, 2530, 2540, 2530-M2, 2540-M2
  1. After you have downloaded and installed the appropriate CAM software (as shown in Download CAM Software), log in to CAM (see Note 1) and Select Sun Connection from the left frame.

  2. Complete the section for My Oracle Support and password.

  3. Provide any required proxy information.

  4. Select the Fault Management check box.

  5. Submit the request. You will receive an e-mail acknowledgment of your activation request.

1.3.3 Enable Remote Diagnostics and Remediation

Shared Shell (see Note 2)

http://oracle.com/sharedshell

or

http://oracle.com/sharedshell

1.3.4 Fault Coverage

See the "Common Array Manager (CAM) Storage Products" section of the Oracle ASR Fault Coverage for Storage Products document for fault coverage details:

http://docs.oracle.com/cd/E37710_01/doc.41/e37205/toc.htm

1.4 Notes

  1. Sun StorageTek Common Array Manager (CAM): Software used to manage the Sun StorageTek modular array family of products - specifically ST2500, ST6130, ST6140, and ST6540.

  2. Oracle Shared Shell: Software that allows Oracle Support Engineers, under the customer's control, to remotely view and diagnose the customer's Oracle products. Shared Shell tool is a Java application that provides secure, shared, remote access to a shell session viewed by both the customer and the Oracle Support Engineer at the same time. Shared Shell documentation is available at:

    http://oracle.com/123