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Oracle® Auto Service Request Qualified Storage Products
Release 4.9
E37286-11
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1 Qualified Storage Array and Appliance Products

This chapter describes the storage array and appliance products qualified for Oracle Auto Service Request. The following storage products are qualified:

1.1 ZFS Storage Appliance Products

ZFS Storage Appliance products include the ZFS x-x and 7xx0 product lines. For more information about the Oracle ZFS Appliance:

http://www.oracle.com/us/products/servers-storage/storage/nas/overview/index.html

1.1.1 Enable Oracle Auto Service Request (ASR)

  1. Navigate to the Configuration, then Services, and finally the Phone Home tab within the Storage Manager GUI.

  2. Fill out any required web proxy information specific to your site.

  3. When the pencil icon in the Registration section is clicked, a Privacy Statement is displayed. Click OK, then complete the section for Sun Online Account and password. Click OK.

  4. When the account is verified, check the Sun Inventory and Enable Phone Home check boxes.

  5. Click the Apply radio button at the upper left just under the Properties title.

  6. When the Service Enable / Disable pop-up window is presented, respond with your selection (Enable).

1.1.2 Fault Coverage

See the "ZFS Products" section of the Oracle ASR Fault Coverage for Storage Products document for fault coverage details:

http://docs.oracle.com/cd/E37710_01/doc.41/e37205/toc.htm

1.1.3 Enable Remote Diagnostics and Remediation

Shared Shell (see Note 2)

http://oracle.com/sharedshell

or

http://oracle.com/sharedshell

1.2 Oracle Key Manager (OKM)

The Oracle Key Manager consists of the Sun Fire X4170 M2 only. For more information about Oracle Key Manager:

http://www.oracle.com/us/products/servers-storage/storage/storage-software/oracle-key-manager/overview/index.html

1.2.1 Fault Coverage

See the "Oracle Key Manager" section of the Oracle ASR Fault Coverage for Storage Products document for fault coverage details:

http://docs.oracle.com/cd/E37710_01/doc.41/e37205/toc.htm

1.3 Sun StorageTek Arrays and Systems

The qualified Sun StorageTek arrays and systems include:

  • Sun StorageTek 65xx Array

  • Sun StorageTek 61xx Array

  • Sun StorageTek 25xx Array

  • Sun StorageTek 69xx System

  • Sun StorageTek 63xx Array

  • Sun StorageTek 39xx Array

1.3.1 Enable Oracle Auto Service Request (ASR)


Sun StorageTek 65xx Array
Sun StorageTek 61xx Array
Sun StorageTek 25xx Array
  1. Download and install the latest version of the Sun StorageTek Common Array Manager. You can download the software from:

    http://www.oracle.com/us/products/servers-storage/storage/storage-software/031603.htm
    
  2. After download is completed, log in to CAM (see Note 1) and Select Sun Connection from the left frame.

  3. Complete the section for My Oracle Support and password.

  4. Provide any required proxy information.

  5. Select the Fault Management check box.

  6. Submit the request. You will receive an e-mail acknowledgment of your activation request.


Sun StorageTek 69xx System
Sun StorageTek 63xx Array
Sun StorageTek 39xx Array

Download and install SSRR (see Note 3).

1.3.2 Enable Remote Diagnostics and Remediation

Shared Shell (see Note 2)

http://oracle.com/sharedshell

or

http://oracle.com/sharedshell

1.3.3 Fault Coverage

See the "Common Array Manager (CAM) Storage Products" section of the Oracle ASR Fault Coverage for Storage Products document for fault coverage details:

http://docs.oracle.com/cd/E37710_01/doc.41/e37205/toc.htm

1.4 Notes

  1. Sun StorageTek Common Array Manager (CAM): Software used to manage the Sun StorageTek modular array family of products - specifically ST2500, ST6130, ST6140, and ST6540.

  2. Oracle Shared Shell: Software that allows Sun Service Engineers, under the customer's control, to remotely view and diagnose the customer's Sun products. Shared Shell tool is a Java application that provides secure, shared, remote access to a shell session viewed by both the customer and the Oracle Service Engineer at the same time.

  3. Sun StorEdge Remote Response (SSRR): Software that runs on the SVP (laptop console) on a SE9900 system. The software monitors the SIMlog information and when required sends alerts to the StorEdge Remote Response collector systems which pass the information onto the required parties.