|Oracle® Auto Service Request Qualified Storage Products
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This chapter describes the storage array and appliance products qualified for Oracle Auto Service Request. The following storage products are qualified:
Navigate to the Configuration, then Services, and finally the Phone Home tab within the Storage Manager GUI.
Fill out any required web proxy information specific to your site.
When the pencil icon in the Registration section is clicked, a Privacy Statement is displayed. Click OK, then complete the section for Sun Online Account and password. Click OK.
When the account is verified, check the Sun Inventory and Enable Phone Home check boxes.
Click the Apply radio button at the upper left just under the Properties title.
When the Service Enable / Disable pop-up window is presented, respond with your selection (Enable).
The qualified Sun StorageTek arrays and systems include:
Sun StorageTek 65xx Array
Sun StorageTek 61xx Array
Sun StorageTek 25xx Array
Sun StorageTek 69xx System
Sun StorageTek 63xx Array
Sun StorageTek 39xx Array
After download is completed, log in to CAM (see Note 1) and Select Sun Connection from the left frame.
Complete the section for My Oracle Support and password.
Provide any required proxy information.
Select the Fault Management check box.
Submit the request. You will receive an e-mail acknowledgment of your activation request.
Download and install SSRR (see Note 3).
Shared Shell (see Note 2)
Sun StorageTek Common Array Manager (CAM): Software used to manage the Sun StorageTek modular array family of products - specifically ST2500, ST6130, ST6140, and ST6540.
Oracle Shared Shell: Software that allows Sun Service Engineers, under the customer's control, to remotely view and diagnose the customer's Sun products. Shared Shell tool is a Java application that provides secure, shared, remote access to a shell session viewed by both the customer and the Oracle Service Engineer at the same time.
Sun StorEdge Remote Response (SSRR): Software that runs on the SVP (laptop console) on a SE9900 system. The software monitors the SIMlog information and when required sends alerts to the StorEdge Remote Response collector systems which pass the information onto the required parties.