2 Qualified Tape Library and Datacenter Disk Products

This chapter describes the tape library and datacenter disk storage products qualified for Oracle Auto Service Request. The following storage products are qualified:

2.1 Sun StorageTek 99xx Datacenter Disk

This section contains information about ASR support for the Sun StorageTek 99xx Datacenter Disk.

2.1.1 Enable Oracle ASR or Enable Remote Diagnostics and Remediation

  • Oracle Auto Service Request is enabled during installation.

  • Remote Diagnostics and Remediation are enabled during installation.

2.1.2 Transport Mechanism Overview

The Hi-Track system consists of a Hi-Track SVP agent which is installed on the device at the customer site. The Hi-Track SVP agent can transport the data from the device to the Hi-Track Center either by dial up via a modem and phone line, or by FTP via the public internet.

2.2 Tape Libraries and Drives, Midrange and Other Datacenter Disk

For more information about Oracle Tape Storage products:


2.2.1 Enable Oracle ASR or Enable Remote Diagnostics and Remediation

Contact your local account team to determine eligibility.

2.2.2 Fault Coverage

See the "Fault Coverage Delivered via Service Delivery Platform (SDP)" section of the Oracle ASR Fault Coverage for Storage Products document for fault coverage details:


2.2.3 Transport Mechanism Overview

Service Delivery Platform (SDP): A support solution (via an appliance) that can be implemented to provide auto service request and remote diagnostic and remediation for many Sun StorageTek storage devices. Supported devices with SDP include:

  • Tape Drives: T10000, 9940B, 9840B, 9840C

  • Tape Libraries: SL8500, SL3000, SL500, L1400M, L700E, L700, L180, L80, L40

  • Midrange Disk: ST6540, ST6140, StorEdge 6920 and 6130, FLX600 Series, FLX380, FLX 280, FLX240, FLX210, D220, D178, B250, B150, 9176

  • Datacenter Disk: VTL-Plus, VTL 4.0 and 3.5, VSM v5 and v4, V2X4f, V2Xf, V2X2, V2X, V960