This chapter describes the tape libraries, drives, and virtual tape products qualified for Oracle Auto Service Request.
For more information about Oracle Tape Storage products:
Contact your local account team to determine eligibility.
Service Delivery Platform 2 (SDP2): A support solution that can be implemented to provide Auto Service Request (ASR) and remote diagnostic and remediation for many Oracle StorageTek storage devices. Supported devices with SDP2 include:
Tape Drives: T10000A/B/C/D, 9940B, 9840B/C/D
Tape Libraries: SL8500, SL3000, SL500, SL150
Virtual Tape: V2X, VSM4, VSM5, VSM6, VLE
Note:VSM6 and VLE use CAM to send alerts, but starting with SDP2 V2.3.1, CAM alerts can be integrated into SDP2 for single ASR aggregation point for tape products. Refer to the SDP2 release notes (within eDelivery code download).