This chapter describes the tape library and datacenter disk storage products qualified for Oracle Auto Service Request. The following storage products are qualified:
Oracle Auto Service Request is enabled during installation.
Remote Diagnostics and Remediation are enabled during installation.
The Hi-Track system consists of a Hi-Track SVP agent which is installed on the device at the customer site. The Hi-Track SVP agent can transport the data from the device to the Hi-Track Center either by dial up via a modem and phone line, or by FTP via the public internet.
For more information about Oracle Tape Storage products:
Contact your local account team to determine eligibility.
Service Delivery Platform (SDP): A support solution (via an appliance) that can be implemented to provide auto service request and remote diagnostic and remediation for many Sun StorageTek storage devices. Supported devices with SDP include:
Tape Drives: T10000, 9940B, 9840B, 9840C
Tape Libraries: SL8500, SL3000, SL500, L1400M, L700E, L700, L180, L80, L40
Midrange Disk: ST6540, ST6140, StorEdge 6920 and 6130, FLX600 Series, FLX380, FLX 280, FLX240, FLX210, D220, D178, B250, B150, 9176
Datacenter Disk: VTL-Plus, VTL 4.0 and 3.5, VSM v5 and v4, V2X4f, V2Xf, V2X2, V2X, V960