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Oracle® Auto Service Request Qualified Engineered Systems Products
Release 4.8
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1 Qualified Exadata Products

The Oracle Exadata Database Machine is qualified for Oracle Auto Service Request. The following Exadata products are qualified for ASR:

For more information about the Oracle Exadata Database Machine:


  • ASR Manager 3.5 or later

  • Exadata software version or higher

  • Integrated Lights Out Manager (ILOM) on Exadata servers

Fault Coverage

ASR uses the following telemetry sources to detect fault events on Oracle Exadata hardware:

  • Fault Management Architecture (FMA): Provides CPU and memory fault information from the host.

  • Integrated Lights Out Manager (ILOM): Provides fault information, power and environmental, and CPU and memory fault information from the service processor.

  • Exadata-detected Events (HALRT): Provides fault coverage for disks, flash, and PCI cards within Oracle Exadata Database Machine.

For fault coverage details, see the respective Exadata Database Server, Exadata Storage Server, and Exadata Disk Alerts sections in the ASR Fault Coverage for Engineered Systems document: