2 Qualified Exalogic Products

The Oracle Exalogic Elastic Cloud is qualified for Oracle Auto Service Request. The following Exalogic products are qualified for ASR:

  • X2-2

  • X3-2

  • X4-2

  • X5-2

For Oracle Exalogic Elastic Cloud, Oracle ASR supports InfiniBand switches for the following image releases:

  • and later for the X2-2 and X3-2

  • and later for the X4-2 and X5-2


Most InfiniBand Switches will require an on-site visit by an Oracle field support engineer (FSE) to correct the entitlement serial number.

For more information about the Oracle Exalogic Elastic Cloud:



Both of the following fault telemetry sources are required to enable Oracle ASR:

  • Integrated ZFS network attached storage appliance

  • Integrated Lights Out Manager (ILOM) on Exadata servers

Fault Coverage

ASR uses the following telemetry sources to detect fault events on Oracle Exalogic hardware:

  • Integrated Lights Out Manager (ILOM): Provides fault information, power and environmental, and CPU and memory fault information from the service processor.

  • ZFS Appliance: Provides fault events detected within the systems and disk arrays of the included Storage Appliance.

  • Data Center InfiniBand Switch management module: Provides fault coverage for power, memory, storage, and battery. For details about the Data Center InfiniBand Switch, see:


For fault coverage details, see the respective Exalogic and Exalogic Storage Appliance sections in the ASR Fault Coverage for Engineered Systems document: