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Oracle® Auto Service Request Qualified Engineered Systems Products
Release 4.8
E37287-12
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2 Qualified Exalogic Products

The Oracle Exalogic Elastic Cloud is qualified for Oracle Auto Service Request. The following Exalogic products are qualified for ASR:

For more information about the Oracle Exalogic Elastic Cloud:

http://www.oracle.com/us/products/middleware/exalogic/overview/index.html

Requirements

Both of the following fault telemetry sources are required to enable Oracle ASR:

  • Integrated ZFS network attached storage appliance

  • Integrated Lights Out Manager (ILOM) on Exadata servers

Fault Coverage

ASR uses the following telemetry sources to detect fault events on Oracle Exalogic hardware:

  • Integrated Lights Out Manager (ILOM): Provides fault information, power and environmental, and CPU and memory fault information from the service processor.

  • ZFS Appliance: Provides fault events detected within the systems and disk arrays of the included Storage Appliance.

For fault coverage details, see the respective Exalogic and Exalogic Storage Appliance sections in the ASR Fault Coverage for Engineered Systems document:

http://docs.oracle.com/cd/E37710_01/doc.41/e37192.pdf