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Oracle® Auto Service Request Qualified Engineered Systems Products
Release 4.9

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2 Qualified Exalogic Products

The Oracle Exalogic Elastic Cloud is qualified for Oracle Auto Service Request. The following Exalogic products are qualified for ASR:

For Oracle Exalogic Elastic Cloud, Oracle ASR supports InfiniBand switches for the following image releases:


Most InfiniBand Switches will require an on-site visit by an Oracle field support engineer (FSE) to correct the entitlement serial number.

For more information about the Oracle Exalogic Elastic Cloud:


Both of the following fault telemetry sources are required to enable Oracle ASR:

  • Integrated ZFS network attached storage appliance

  • Integrated Lights Out Manager (ILOM) on Exadata servers

Fault Coverage

ASR uses the following telemetry sources to detect fault events on Oracle Exalogic hardware:

  • Integrated Lights Out Manager (ILOM): Provides fault information, power and environmental, and CPU and memory fault information from the service processor.

  • ZFS Appliance: Provides fault events detected within the systems and disk arrays of the included Storage Appliance.

  • Data Center InfiniBand Switch management module: Provides fault coverage for power, memory, storage, and battery. For details about the Data Center InfiniBand Switch, see:

For fault coverage details, see the respective Exalogic and Exalogic Storage Appliance sections in the ASR Fault Coverage for Engineered Systems document: