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Oracle® Auto Service Request Installation and Operations Guide
Release 4.9 for Linux and Solaris

E18475-28
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Preface

Oracle Auto Service Request (ASR) is a feature of Oracle Premier Support for Systems and Oracle/Sun Limited Warranty that is designed to automatically request Oracle service when specific hardware faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Oracle services for hardware failures, reducing both the number of phone calls needed and overall phone time required. For complete information about ASR, see http://oracle.com/asr.

Audience

This document is intended for Oracle customers and partners who have Oracle products qualified for ASR with Oracle Premier Support for Systems and/or Hardware Warranty service plans.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Conventions

The following text conventions are used in this document:

Convention Meaning
boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

What's Changed

This table provides a brief overview of the document changes for the latest publication of the Oracle® Auto Service Request Installation and Operations Guide:

Part Number Change Summary
E18475-27 Added a new section: ASR Audit Logging.

Added a new e-mail example: Asset Component Activation Failed.

Updated the asr show_log_collection_status command in ASR Diagnostics.

Updated Figure 4-1, "ASR Asset Status Transition" diagram.