Oracle Auto Service Request (ASR) is a feature of Oracle Premier Support for Systems and Oracle/Sun Limited Warranty that is designed to automatically request Oracle service when specific hardware faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Oracle services for hardware failures, reducing both the number of phone calls needed and overall phone time required. For complete information about ASR, see
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at
Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit
http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit
http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
The following text conventions are used in this document:
|boldface||Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.|
|italic||Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.|
||Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.|
This table provides a brief overview of the document changes for the latest publication of the Oracle® Auto Service Request Installation and Operations Guide:
|Part Number||Change Summary|
|E18475-30||Extensive update to support ASR 5.0, including the deprecation of the OASM requirement.|
|E18475-29||Updated the What's New chapter to clarify the Automatic updates for open service requests (SRs) feature.|
|E18475-28||Added a new section: ASR Audit Logging.
Added a new e-mail example: Asset Component Activation Failed.
Updated Figure 4-1, "ASR Asset Status Transition" diagram.