|Oracle® Auto Service Request Installation and Operations Guide
Release 4.9 for Linux and Solaris
|PDF · Mobi · ePub|
Oracle Auto Service Request (ASR) is a feature of Oracle Premier Support for Systems and Oracle/Sun Limited Warranty that is designed to automatically request Oracle service when specific hardware faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Oracle services for hardware failures, reducing both the number of phone calls needed and overall phone time required. For complete information about ASR, see
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This table provides a brief overview of the document changes for the latest publication of the Oracle® Auto Service Request Installation and Operations Guide:
|Part Number||Change Summary|
|E18475-29||Updated the What's New chapter to clarify the Automatic updates for open service requests (SRs) feature.|
|E18475-28||Added a new section: ASR Audit Logging.
Added a new e-mail example: Asset Component Activation Failed.
Updated Figure 4-1, "ASR Asset Status Transition" diagram.