What's New

Oracle Auto Service Request (ASR) is designed to automatically request Oracle service when specific hardware faults occur. This chapter identifies the features and enhancements provided by Oracle Auto Service Request Release 4.9.

The Oracle ASR Manager Release 4.9 software upgrade is quick to install and is available for download from http://oracle.com/asr. All customers are urged to upgrade to this release at their earliest convenience.

Note:

Support for Oracle Auto Service Request is limited to the current release and the two previous releases. Oracle now supports ASR 4.9, 4.8.1, and 4.8. It is recommended that you upgrade to the latest version. See Using Auto Update to Upgrade Oracle ASR for more information.

New Features and Enhancements for Oracle ASR Release 4.9

The Oracle Auto Service Request Release 4.9 includes the following features:

  • ASR Audit Logging: New audit logging that allows customers to see all events ASR Manager sends and receives from the Oracle ASR back-end. Easy to view and review since the log is limited only to these events, and the exact XML contents of the messages are logged. See ASR Audit Logging for details.

  • Improvements for snmpget:

    • Improvements to follow-on fault event snmpget logic increasing the chances for successful fault event enrichment.

    • Improvements to snmpget failure messaging.

  • Automatic updates for open service requests (SRs): When an ASR SR is opened and prior SRs for the same asset are open, the five most recent open SRs are updated with a note indicating that a new SR has been opened.

  • Support for Oracle Solaris 11.2 asr-notify service.

See Using Auto Update to Upgrade Oracle ASR for instructions on how to upgrade to the latest version of the ASR Manager.

Features and Enhancements for Oracle ASR Release 4.8.1

The Oracle Auto Service Request Release 4.8.1 includes the following features:

  • Corrects a known issue with ILOM version 3.2.1.x devices. These devices are not properly sending individual SNMP heartbeats. Because of this issue, ASR Manager 4.8.1 does not attempt to track individual asset heartbeats for this version of ILOM, but instead uses the ASR Manager heartbeat status for these assets.

  • ASR Manager 4.8.1 with ILOM version 3.2.2.0 or greater is now required for support of iLOM asset individual heartbeat.

  • Customers running ASR Manager 4.5, 4.6, 4.7, or 4.8 and ILOM version 3.2.1.x need to upgrade to ASR Manager 4.8.1 and ILOM version 3.2.2 to ensure heartbeats for these devices are processed and represented correctly.

See Using Auto Update to Upgrade Oracle ASR for instructions on how to upgrade to the latest version of the ASR Manager.

Features and Enhancements for Oracle ASR Release 4.8

The Oracle Auto Service Request Release 4.8 includes the following features:

  • A new list_registrations command is available that displays all ASR Manager current registrations. This command is particularly helpful if the ASR Manager is being used as a relay. See ASR Manager Registrations for details.

  • Improvements to the show_diag_upload_status command to include any remote request activities and Service Request (SR) numbers when appropriate. See ASR Diagnostics for more information.

  • Enhanced snmpget functionality increases the likelihood of a successful transaction and improved event enrichment.

  • Improvements to the ASR fault coverage listing including:

    • See the full ASR fault coverage listing at:

      http://docs.oracle.com/cd/E37710_01/nav/faultcoverage.htm
      
    • A unique rule identifier has been added to each ASR rule listing for easier rule reference.

    • A Last Update date column has been added to better identify the date the rule originated or was last updated.

      Rules already in place will have a blank initial date value. Additionally, other data elements have also been added to assist with understanding rule change history, when appropriate.

  • Corrects the following known issues:

    • Where assets with ServiceTag serial numbers with leading or trailing spaces couldn't be activated.

    • Where the list_asset -i and list_asset -h options are not working.

    • Where in some rare cases customers are receiving an Auto-Update failure e-mail even though Auto Update completed successfully.

  • ASR Security White Paper updated to include a sample of all ASR events:

    http://docs.oracle.com/cd/E37710_01/doc.41/e37468/toc.htm
    

Known Issues for ASR Manager

  • Uninstalling OASM 1.4.2 or earlier (Linux only): When using the rpm -e SUNWsasm command to remove OASM 1.4.2 (or earlier), the process completely removes the crontab entries for OASM.

    This uninstallation issue has been resolved with OASM 1.5. To prevent losing any crontab entries, you can uninstall OASM 1.4.2 (or earlier) with the following command:

    rpm -e --noscripts SUNWsasm