What's New

Oracle Auto Service Request (ASR) is designed to automatically request Oracle service when specific faults occur. This chapter identifies the features and enhancements provided by Oracle Auto Service Request Release 5.0.3.

The Oracle ASR Manager Release 5.0.3 software upgrade is quick to install and is available for download from http://oracle.com/asr.

All customers are urged to upgrade to this release at their earliest convenience. See Using Auto Update to Upgrade Oracle ASR for instructions on how to upgrade to the latest version of the ASR Manager.

Note:

Support for Oracle Auto Service Request is limited to the current release and the two previous releases. Oracle now supports ASR 5.0.3, 5.0, and 4.9. It is recommended that you upgrade to the latest version. See Using Auto Update to Upgrade Oracle ASR for more information.

Known ASR Manager 5.0.0, 5.0.1, and 5.0.2 issues Corrected in Oracle ASR Release 5.0.3

The following known issues for ASR Manager 5.0.0, 5.0.1, and 5.0.2 have been corrected with the release of ASR Manager 5.0.3, including:

  • Corrects an issue where ASR Managers are running in a multi-network interface environment and are not properly binding to SNMP trap receivers, and as a result, traps are not being received from these assets.

  • Changes the default Oracle ASR infrastructure end point, if available, to transport.oracle.com (141.146.1.169), if not already set. The following two ASR end points are eventually going to be terminated: transport.sun.com (141.146.156.47) and transport.sun.co.uk (141.146.156.48). Additionally, ASR Auto Update will not work for sites using these end points.

  • Corrects an issue where sites using a proxy with authentication enabled are having connecting to the Oracle ASR infrastructure.

  • Corrects an issue where sites using a general proxy are having with ASR Auto Update not working.

  • Corrects an issue with some Solaris ASR Auto Update enabled sites where ASR Manager 5.0.0, 5.0.1, and 5.0.2 sites are not or will not Auto Update. These sites have Auto Update enabled but are not Auto Updating as a result of the issue.

  • Corrects an issue where diagnostic log file send is not working for sites using a proxy (with or without authentication).

  • Corrects an issue where some Solaris ASR Manager 4.9 sites with Auto Update enabled are not auto updating. These 4.9 sites have Auto Update enabled but are not able to Auto Update.

  • Corrects an issue where the test_connection and show_version commands are intermittently not responding.

  • Corrects an issue where there is an SNMP port conflict resulting from running OASM for SFT on the same server as ASR Manager.

  • Corrects an issue where the ASR Manager local SR notification trap is not including the default OID.

  • Corrects an issue where if the ASR Manager local SR notification trap is enabled, duplicate traps are being sent.

  • Corrects an issue where the test SNMP get command (test_snmp_get) is not working if using a non public community string.

Features and Enhancements for Oracle ASR Release 5.0

The Oracle Auto Service Request Release 5.0 includes the following features:

  • Oracle Automated Service Manager (OASM) is no longer a requirement for installing ASR Manager.

  • Support for Java 8 (1.8.0_25 or later).

  • Improved performance.

  • Support provided for the SNMP v3 security protocol for M-series XSCF telemetry. See Enabling M-Series XSCF Telemetry for more information.

  • Smaller download package size:

    • ASR Manager 5.0 = 15 MB

    • ASR Manager 4.9 = 25 MB (plus required OASM = 12 MB)

  • Smaller installed footprint:

    • ASR Manager 5.0 = 45 MB

    • ASR Manager 4.9 = 171 MB (plus required OASM = 26 MB)

  • Corrects a known issue where some serial numbers containing a "+" or "-" were being rejected.

Note:

As part of this update, the following directories have changed:
  • The /opt/SUNWswasr directory is replaced by the /opt/asrmanager directory.

  • The /var/opt/SUNWsasm directory is replaced by the /var/opt/asrmanager directory.

See Using Auto Update to Upgrade Oracle ASR for instructions on how to upgrade to the latest version of the ASR Manager.

Features and Enhancements for Oracle ASR Release 4.9

The Oracle Auto Service Request Release 4.9 includes the following features:

  • ASR Audit Logging: New audit logging that allows customers to see all events ASR Manager sends and receives from the Oracle ASR back-end. Easy to view and review since the log is limited only to these events, and the exact XML contents of the messages are logged. See ASR Audit Logging for details.

  • Improvements for snmpget:

    • Improvements to follow-on fault event snmpget logic increasing the chances for successful fault event enrichment.

    • Improvements to snmpget failure messaging.

  • Automatic updates for open service requests (SRs): When an ASR SR is opened and prior SRs for the same asset are open, the five most recent open SRs are updated with a note indicating that a new SR has been opened.

  • Support for Oracle Solaris 11.2 asr-notify service.

See Using Auto Update to Upgrade Oracle ASR for instructions on how to upgrade to the latest version of the ASR Manager.

Known Issues for ASR Manager

  • Transport URL change required: ASR Auto Update will not work for ASR Managers using either of these two end points:

    • transport.sun.com (141.146.156.47)

    • transport.sun.co.uk (141.146.156.48)

    You may need to update your configuration to use transport.oracle.com (141.146.1.169).

    Instructions for how to determine if this change is needed and how to make the change is provided in My Oracle Support (MOS) Doc ID 1954819.1:

    https://support.oracle.com/rs?type=doc&id=1954819.1
    
  • Uninstalling OASM 1.4.2 or earlier (Linux only): When using the rpm -e SUNWsasm command to remove OASM 1.4.2 (or earlier), the process completely removes the crontab entries for OASM.

    This uninstallation issue has been resolved with OASM 1.5. To prevent losing any crontab entries, you can uninstall OASM 1.4.2 (or earlier) with the following command:

    rpm -e --noscripts SUNWsasm