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Oracle® Auto Service Request Installation and Operations Guide
Release 4.8.1 for Linux and Solaris

E18475-27
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What's New

Oracle Auto Service Request (ASR) is designed to automatically request Oracle service when specific hardware faults occur. This chapter identifies the features and enhancements provided by Oracle Auto Service Request Release 4.8.1.

The Oracle ASR Manager Release 4.8.1 software upgrade is quick to install and is available for download from http://oracle.com/asr. All customers are urged to upgrade to this release at their earliest convenience.

Note:

Support for Oracle Auto Service Request is limited to the current release and the two previous releases. Oracle now supports ASR 4.8.1, 4.8, and 4.7. It is recommended that you upgrade to the latest version. See Using Auto Update to Upgrade Oracle ASR for more information.

New Features and Enhancements for Oracle ASR Release 4.8.1

The Oracle Auto Service Request Release 4.8.1 includes the following features:

  • Corrects a known issue with ILOM version 3.2.1.x devices. These devices are not properly sending individual SNMP heartbeats. Because of this issue, ASR Manager 4.8.1 does not attempt to track individual asset heartbeats for this version of ILOM, but instead uses the ASR Manager heartbeat status for these assets.

  • ASR Manager 4.8.1 with ILOM version 3.2.2.0 or greater is now required for support of iLOM asset individual heartbeat.

  • Customers running ASR Manager 4.5, 4.6, 4.7, or 4.8 and ILOM version 3.2.1.x need to upgrade to ASR Manager 4.8.1 and ILOM version 3.2.2 to ensure heartbeats for these devices are processed and represented correctly.

See Using Auto Update to Upgrade Oracle ASR for instructions on how to upgrade to the latest version of the ASR Manager.

Features and Enhancements for Oracle ASR Release 4.8

The Oracle Auto Service Request Release 4.8 includes the following features:

  • A new list_registrations command is available that displays all ASR Manager current registrations. This command is particularly helpful if the ASR Manager is being used as a relay. See ASR Manager Registrations for details.

  • Improvements to the show_diag_upload_status command to include any remote request activities and Service Request (SR) numbers when appropriate. See ASR Diagnostics for more information.

  • Enhanced snmpget functionality increases the likelihood of a successful transaction and improved event enrichment.

  • Improvements to the ASR fault coverage listing including:

    • See the full ASR fault coverage listing at:

      http://docs.oracle.com/cd/E37710_01/nav/faultcoverage.htm
      
    • A unique rule identifier has been added to each ASR rule listing for easier rule reference.

    • A Last Update date column has been added to better identify the date the rule originated or was last updated.

      Rules already in place will have a blank initial date value. Additionally, other data elements have also been added to assist with understanding rule change history, when appropriate.

  • Corrects the following known issues:

    • Where assets with ServiceTag serial numbers with leading or trailing spaces couldn't be activated.

    • Where the list_asset -i and list_asset -h options are not working.

    • Where in some rare cases customers are receiving an Auto-Update failure e-mail even though Auto Update completed successfully.

  • ASR Security White Paper updated to include a sample of all ASR events:

    http://docs.oracle.com/cd/E37710_01/doc.41/e37468/toc.htm
    

Features and Enhancements for Oracle ASR Release 4.7

The Oracle Auto Service Request Release 4.7 includes the following features:

  • New command to test that the SNMP GET command is working properly from the ASR Manager to an asset. See "SNMP GET failed" Error Message for more information.

  • ASR Manager installed on an Oracle Solaris machine can now be uninstalled in silent mode. See Uninstall ASR for command examples.

  • Improvements to the send_diag_bundle command and associated messages as well as the addition of a new command, show_diag_upload_status, that outputs file upload status details. See ASR Diagnostics for details.

  • Additional validation checks to ensure ASR Manager installs and updates are properly working, including the ability to manually run these same checks, as needed.

  • Draft Service Request (SR) e-mail content has been improved. See ASR Service Request E-mail Examples.

  • Draft SRs are now created when the snmpget command is used as part of processing an asset fault event and it fails. The Draft SR contains details for how to correct the snmpget failure. See Service Request Creation Failed for an e-mail example.

  • Corrects a known issue with ILOM version 3.2.1 devices attached to an ASR Manager. These devices are not properly sending individual SNMP heartbeats.

    Note:

    ASR Manager 4.7 with ILOM version greater than 3.2.1 is now required for support of ILOM asset individual heartbeat.
  • Corrects a known issue for Solaris 11 clients attached to an ASR Manager where Solaris 11 is reporting that the ASR Manager did not process the heartbeat event even though it is actually processing it without issue.

Known Issues for ASR Manager

  • Uninstalling OASM 1.4.2 or earlier (Linux only): When using the rpm -e SUNWsasm command to remove OASM 1.4.2 (or earlier), the process completely removes the crontab entries for OASM.

    This uninstallation issue has been resolved with OASM 1.5. To prevent losing any crontab entries, you can uninstall OASM 1.4.2 (or earlier) with the following command:

    rpm -e --noscripts SUNWsasm
    
  • ASR Manager 4.3.2 or 4.4: The asr autoupdate command (used to manually force ASR Manager to upgrade itself) does not work. To update to the latest software, Auto Update must be enabled:

    asr> enable_autoupdate
    

    Alternatively, you can manually upgrade the ASR Manager software. See Manually Upgrading ASR Manager Software for more information.

    Note:

    Only users that do not have Auto Update enabled and are attempting to have ASR Manager update itself via the asr autoupdate command are affected by this issue.
  • ASR Manager 4.3.2 and 4.4: The asr show_version command output displays the incorrect Oracle ASR infrastructure status. For example:

    Transport Server at https://transport.oracle.com is not available.
    Oracle Automated Service Manager not yet registered
    

    This is a known issue and is corrected in ASR 4.5.