Oracle Auto Service Request (ASR) is a feature of your Oracle or Sun hardware warranty and Oracle Premier Support for Systems. ASR resolves problems faster by automatically opening service requests for Oracle's qualified server, storage, Exadata and Exalogic systems when specific hardware faults occur.
Oracle Auto Service Request is integrated with My Oracle Support. You must use My Oracle Support to activate your ASR Assets.
This document explains the technical aspects of the Oracle Auto Service Request (ASR) service that automates the Oracle Support process by using fault event telemetry from your qualified ASR hardware products to initiate a Service Request.