Oracle Auto Service Request Documentation

Overview

Description

Oracle Auto Service Request (ASR) is a feature of your Oracle or Sun hardware warranty and Oracle Premier Support for Systems. ASR resolves problems faster by automatically opening service requests for Oracle's qualified server, storage, Exadata and Exalogic systems when specific hardware faults occur.

Oracle Auto Service Request is integrated with My Oracle Support. You must use My Oracle Support to activate your ASR Assets.

ASR Manager User Docs

ASR Manager User's Guide (Doc ID 2857309.2)
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This document provides installation, configuration, and troubleshooting information for the ASR Manager software.
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Quick Start Guide (Doc ID 2852505.1)
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This document provides quick installation instructions for setting up the ASR Manager and for configuring ASR Assets.
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Security Technical Brief (Doc ID 2864810.1)
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This document explains the technical aspects of the Oracle Auto Service Request (ASR) service that automates the Oracle Support process by using fault event telemetry from your qualified ASR hardware products to initiate a Service Request.
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Secure File Transport User's Guide
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This guide describes the Oracle® Secure File Transport (SFT) - an automated, configurable method for sending data collected by Explorer software, or other system telemetry data, to Oracle Corporation.
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