Oracle Click-to-Call On Demand Documentation
Intended for administrators. Assumes you have participated in a successful implementation of Click-to-Call services with assistance from the Oracle Click-to-Call On Demand implementation team. Describes how to manage invites (links) that are inserted onto a site and perform general administration tasks for an existing Click-to-Call deployment.
Describes how to use Oracle Click-To-Call On Demand functionality, including Link Builder, Link Router, and Operating Hours. Intended for administrators.
Describes how to use the WebCare Conversion report, which shows how many customer calls or chats resulted in a transaction, either during the customer's visit or for a period of up to seven days afterwards.