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This figure illustrates the call flow for setting a Social Voicemail greeting. After a voice-mail member calls their voice-mail box and is authenticated, they press 5 (set name and greeting) from the main menu and are offered these options: 1 record personal greeting, 2 record name, 3 activate greeting, or star (*) to return to the main voicemail menu.
If the caller presses 1 to record a personal greeting, they are offered these options: 1 review their personal greeting, 2 rerecord the greeting and return to the record greeting menu, 3 activate the greeting, or star (*) to return to the previous menu.
If the caller presses 2 to record their name message, they are offered these options: 1 remove the name message and return to the previous menu, 2 record the name again and return to the record name menu, 3 activate the name message and then return to the previous menu, or star (*) to return to the previous menu.
If the caller presses 3 to activate greeting, they are offered these options: 1 activate the default greeting message, 2 activate their personal greeting message, or star (*) to return to the previous menu. All of these options return the caller to the Set Name and Greeting menu.
If the caller presses star (*), they are returned to the main voice-mail menu.