If the Knowledge Center User Import Utility and the Knowledge Center server share the same root directory, the service pack installer updates both applications. You only need to follow the steps below if the User Import Utility is installed in a different location.
To install a service pack, exit Knowledge Center and launch the self-extracting executable file. This file automatically extracts the files and launches the installer. If a Security Warning appears, click Run. You are then prompted to choose the language for the Installer, and the Install Wizard appears. During installation, you proceed through these screens in the Install Wizard.
Welcome: The Welcome screen identifies the name of the service pack. You can click Cancel if you decide that you do not want to install the service pack.
Application Selection: Choose Knowledge Center.
Choose Destination Location: Displays the default location where the application is currently installed. Confirm that this location is correct or change the location to where the application is currently installed. Knowledge Center Server files and the Knowledge Center User Import Utility can share the same root directory. If the directory selected contains both the Knowledge Center Server and User Import Utility, the installer will update both applications. Select the root location for Knowledge Center, not the "Web Server" or "Tools" specific folder. The installer will detect which product configuration to update based on the installation location.
Ready to Install: The Installation Wizard is ready to update the application. Click Back to review or modify any settings.
Setup Status: This screen appears while the files are being copied.
Installshield Wizard Complete: During the update a file might be in use by the operating system on the computer; this requires a reboot to complete the installation. Also, make sure to run Windows update to get the latest patches from Microsoft.