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Setting Up the Notification and Escalation Manager

To set up notification and escalation, use the Define Event Types (EOAW_NEM_EVENTS), Define Events (EOAW_NEM), Event Status (EOAW_NEM_STATUS), and Schedule JobSet Definition (SCHDLDEFN) components.

These topics provide an overview of notification and escalation, list the pages used to set up the Notification and Escalation manager, and discuss how to view event statuses.

Understanding Notification and Escalation

Notification and Escalation Manager (NEM) is a mechanism used to process notifications and escalations on a specified interval.

For example, escalations are used when an approver has not responded within a specified time period to a transaction that is pending approval. You can specify the time period (timeout) and you can specify alternate approvers to whom to notify and escalate the approval for further action. Timeout options are defined on the Approval Path Definition page.

Pages Used to Set Up the Notification and Escalation Manager

Page Name

Definition Name

Navigation

Usage

Define Event Types

EOAW_NEM_EVENTS

select Set Up HCM, then select Common Definitions, then select Approvals, then select Notification and Escalation, then select Define Event Types, then select Define Event Types

Associate events to a server.

Define Events

EOAW_NEM_SETUP

select Set Up HCM, then select Common Definitions, then select Approvals, then select Notification and Escalation, then select Define Events, then select Define Events

Set up an escalation event and define the evaluation and action details.

Event Status

EOAW_NEM_STATUS

select Set Up HCM, then select Common Definitions, then select Approvals, then select Notification and Escalation, then select Event Status, then select Event Status

View the status of an event.

Schedule JobSet Definition

SCHDLDEFN

select PeopleTools, then select Process Scheduler, then select Schedule JobSet Definitions, then select Schedule JobSet Definition

Set up a NEM to define the job to run, and how often you want it to run.

Event Status page

Use the Event Status page (EOAW_NEM_STATUS) to view the status of an event.

Image: Event Status page

This example illustrates the fields and controls on the Event Status page. You can find definitions for the fields and controls later on this page.

Event Status page

Log Delete Options

Notification Manager