Contents

Title and Copyright Information

Preface

• Audience
• Related Documents
• Documentation Accessibility

1 About MSS Operational Reports

• About Business Objects 4.0
  • Business Object 4.0 Components
  • Solution Structure
  • Installation
    • Software and Licensing Requirements
• Upgrading Business Objects XI R2 to 4.0
• Support and Maintenance

2 Using MSS Operational Reports

• Database Connections
  • Connecting to the Database
  • Adding a Connection
  • Editing a Connection
  • Removing a Connection
  • Installing a New MetaSolv Solution Universe
  • Associating a Connection to the Universe
  • Connections
  • Creating a Sandbox
  • Creating, Modifying, and Deleting Categories for Report Kits
  • Installing a Reporting Kit
  • Customizations
    • Guidelines for Customization
    • Report Customization
    • Sandbox Universes for Customization
    • Linking Universes Best Practices
  • Transferring Customized Universes and Reports
    • Transferring Universes and Documents Between Repositories
  • Moving Repositories
  • Upgrading Universes
  • Upgrading Reports
  • Optimizing Report Performance
• CONVERT_GMT_TO_LOCALDB Stored Function
  • Downloading and Compiling the CONVERT_GMT_TO_LOCALDB Function
• Integrity Results of Objects and Conditions
  • Customer Universe
  • Engineering Universe
  • Ordering Universe

3 Universes, Kits, and Reports

• About Universes, Kits, and Reports
  • Customer Universe
    • Customer/Security Reporting Kit
    • Sales/Telephone Number Inventory Reporting Kit
  • Ordering Universe
    • Service Request Reporting Kit
    • Work Management Reporting Kit
    • Provisioning Reporting Kit
  • Engineering Universe
    • Equipment Reporting Kit
    • Trouble Management Reporting Kit
  • Navigating the Engineering Universe
    • Equipment Hierarchy
    • Circuits
    • Trouble Management

4 Frequently Asked Questions

• General
• Universe
• Reports