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Oracle® Real User Experience Insight Release Notes
12c Release 3 (12.1.0.4) for Linux x86-64

Part Number E48175-01
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Oracle® Real User Experience Insight

Release Notes

12c Release 3 (12.1.0.4) for Linux x86-64

E48175-01

July 2013

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

RUEI is a Web-based utility to report on real-user traffic requested by, and generated from, your Web infrastructure. It measures the response times of pages and user transactions at the most critical points in your network infrastructure. An insightful diagnostics facility allows Application Managers and IT technical staff to perform root-cause analysis.

This document provides information about the changes introduced to Oracle Real User Experience Insight (RUEI) in release 12.1.0.4. Known issues and limitations are also described. It is recommended that you review its contents before installing the product or upgrading to this version of the product.

This document contains the following sections:

Important

If you are upgrading from a release other than the most recent previous release, it is strongly recommended that you review the Release Notes for each of the intermediate releases for information about possible compatibility issues. This information is available at the following location:

http://www.oracle.com/technetwork/documentation/realuserei-091455.html

1 New Features Included in the Release

2 Installation/Upgrade Procedure

The installation procedure, together with the procedure to upgrade an existing RUEI 11.1 or 12.1.x installation to version 12.1.0.4, is fully described in the Oracle Real User Experience Insight Installation Guide.

Note:

It is recommended that you check the availability of all hot fixes for the release to which you are upgrading, and apply (if relevant) before starting the upgrade procedure.

Important: Filtering Network Traffic Based on Domain Names

Article 1320386.1 describes how network traffic can be filtered based on domain names. If you are using the implementation described in this article, you should follow the procedure described in the article 1198923.1 after upgrading to 12.1.0.4. Otherwise, you may experience traffic flooding.

Settings Within the ruei.conf File

As of version 12.1.0.4, the RUEI_HOME, RUEI_DATA, RUEI_USER and RUEI_GROUP settings must be specified in terms of literal values. Therefore, the following is not permitted:

RUEI_BASE=/my/ruei/dir
export RUEI_HOME=$RUEI_BASE/home

The ruei-check.sh script will show the following line if this problem is not present in the ruei-conf file:

Checking if file /etc/ruei.conf is valid:  [ OK ]

Default Tablespace Mode

As of version 12.1.0.4, the USERS and UXCONF tablespaces within new installations are by default set to force logging mode. Previously, the default mode was nologging. The procedure for changing this configuration is described in the Oracle Real User Experience Insight Advanced Administrator's Guide.

The upgrade procedure does not change your database's current setting. However, be aware that changing the tablespace mode to force logging can considerably increase disk I/O.

Increased Database Usage

As of version 12.1.0.4, additional statistics and facts database tables are created to facilitate RUEI integration with Oracle Enterprise Manager. Be aware that these tables increase the level of database I/O activity and storage requirements.

Data Access and Storage

As of version 12.1.0.4, the way data is stored and accessed in the database has changed significantly. Because RUEI 12.1.0.4 uses a new data model for storing and querying data, you will need to upgrade your pre-12.1.0.4 data if you still want to be able to view it in the new RUEI version. Note that converting the data is not required for proper operation of your RUEI 12.1.0.4 system. This step is only required if you wish to be able to view data processed and stored before the installation of 12.1.0.4. For more details, see Chapter 3 of the Oracle Real User Experience Insight Installation Guide

Data Representation Changes

The following is a summary of the main changes to the way data is represented in RUEI 12.1.0.4 tables:

3 Known Issues and Limitations

The following issues are known to exist with the release:

4 Compatibility Issues

If you are upgrading from a previous release, you should be aware of the reporting differences highlighted in this section.

5 Bugs Fixed

The following bugs have been fixed in this release:

Table 1 Bugs Fixed in this Release

Bug Number Description

13506429

CANNOT FILTER ON USERFLOW CUSTOM DIMENSION

13655066

HAVE BROWSE DATA SEARCH OPTION TO SEARCH ALL DIMENSION LEVELS

14138349

SESDIAG SHOWS NO DATA FOR SESSION FROM COMPLETED FLOW

14410259

ZOOM LOCKING FEATURE ONLY WORKS ON PAGES, NOT ON SESSIONS

14548880

SOME PAGE-NAMES ARE NOT MAPPED TO FUNCTIONAL NAMES

14679327

ERROR IN EVENT LOG AFTER UPGRADE FROM 12.1.0.0.1 TO 12.1.0.1.1

14684020

SESSION BREAKS INTO 3 SESSION AND USER-ID HIT IS SPURIOUS

14737573

AFTER UPGRADING TO 12.1, A REPORT FILTER DISAPPEARED

14738192

MULTI LEVEL CUSTOM DIMENSION WITH SAME COOKIE SOURCE GIVES INCORRECT RESULTS.

14743453

EBS - DIMENSION COMPONENT NAME/NAME" SHOWS A LOT OF 'BUTTON'

14753905

POST UPGRADE STEPS FAILED AFTER 12.1.0.3 UPGRADE

14762099

REPORT SELECT FILTER NO LONGER SORTS ON ALPHABET

14773246

ADD PAGE DOWNLOAD AND BROWSER TIME TO BI DATA TABLES

14779340

5 MINUTE DETAILS DISAPPEAR WHEN A 3RD HOUR IS ADDED TO A REPORT

14783800

INTERNAL ERROR (CHECK_RULES RETURNED ERROR CODE 1) WHEN UPLOADING CONTENT MESSAG

14784020

GET UID FROM OAM USING ADDITIONAL SOURCE

14801496

SOME PAGE-NAMES ARE NOT MAPPED TO FUNCTIONAL NAMES - TWO

14806335

ERROR PAGES NOT REPORTED WHEN USING TAGS

14813479

SUPPORT OF HEADERS AND XPATH SCHEMES FOR SESSION TRACKING

14848905

OBJECTS ARE BEING REPORTED AS PAGES

15836217

INTERNAL ERROR (MESSAGE 1(54): ORA-00054: RESOURCE BUSY

15838452

PAGE-DELIVERY TYPE = CONTENT ERROR EVEN IF NO CONTENT MESSAGE WAS EXTRACTED

15872301

UNEXPECTED REMOVE ALL SIDE EFFECT

15876718

UPGRADE 11.1 TO 12.1.0.3 END-TO-END-TIME-PER-PAGE DECREASED SIGNIFICANTLY

15898257

FORMS TRAFFIC HITINFO=ERROR-IN-SESSION

15911654

DATA PROCESSING JUST STOPS!

15927468

MINIMUM DISK REQUIREMENT FOR RUEI_HOME

15928539

FORMS ONLY USER IDENTIFICATION DOES NOT WORK

15965055

CANCEL HELPDESK REPORT CREATION MAKES UI USELESS

15966027

EMPTY PARTITIONS USE LOTS OF DISK SPACE ON SOME DATABASES

15970416

ORA-00054 AFTER APPLYING PATCH BUG 15849594

15976234

CHINESE LANGUAGE USERID DISPLAY UNREADABLE CODE USING XPATH

16034341

LDAP : DISTINGUISHED NAME FIELD MISSING

16049809

ORA-00001: UNIQUE CONSTRAINT ON EBS_RESPKEY2DETAILS.TXT WHEN UPLOADING ZIP

16053432

FRAMEWORK EXCEPTION DOES NOT WORK ON OTHER PAGES

16063937

RUEI SESSION IS REPORTED AS 2 SESSIONS WHEN IT SHOULD BE ONLY 1

16079149

FRAMEWORK EXCEPTION ON PROBLEM ANALYSIS CUSTOM DIM CAUSE PROJECT TO HALT

16198882

ADD HTTP HEADERS AS SOURCE FOR CONTENT MESSAGES

16236511

PERIOD OVER MULTIPLE YEARS SHOWS DATA FROM YEAR CUBE

16247368

SESSION ERRORS IN LOGS REPEATING FREQUENTLY

16268442

CUSTOM TAG NOT PICKED UP WHEN IN JSON RESPONSE CONTENT

16276753

CLIENT LOCATION NOT ACCURATE FOR CHINESE LOCATIONS

16298374

RUEI - DUPLICATE DATA FOUND IN DASHBOARD AND ADD IP ADDRESS REGION" DIALOG

16396495

INTERNAL ERROR (PROJECT WG - ERROR WHILE READING EVENT FILE 'EVENT_SATISFACTION-

16482748

EBS TRANSLATIONS FOR OBJECTS WITH MULTIPLE LANGUAGES

16485077

GETTING ORA-12899 WHEN ADDING USER FROM EXTERNAL LDAP WITH DN MORE THAN 255 SYMB

16485759

SSL TRAFFIC DROPPED EVEN WITH KEYS UPLOADED

16495557

KEY PAGE DOES NOT HAVE CLIENT BROWSER/DEVICE/NETWORK/OS DIMENSIONS

16514853

INTERNAL SERVER ERROR WHEN EXPORTING A CERTAIN (LARGE) SESSION

16634575

DATA PROCESSING COULD NOT KEEP UP WITH THE AMOUNT OF TRAFFIC

16655814

SESS DIAG RETENTION SETTING FAILS WHEN $RUEI_DATA/PROCESSOR/DATA IS A SYMLINK

16664342

SOME PAGE-NAMES ARE NOT MAPPED TO FUNCTIONAL NAMES - THREE

16721057

DEFAULT PERMISSIONS DIRECTORIES

16825863

LOGR PROCESSING 120 MIN BEHIND

16853709

ORA-00942 WHEN VIEWING HISTORIC DATA IN BROWSE DATA


6 Product Documentation

The latest version of the product documentation is available via the link below:

http://www.oracle.com/technetwork/documentation/realuserei-091455.html

7 Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.


Oracle Real User Experience Insight, 12c Release 3 (12.1.0.4) for Linux x86-64

E48175-01

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