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Managing Corporate Contacts (CAB)


In this use case, an administrator user manages the organization's corporate contacts list by adding, editing, and deleting entries. To make online Business statements more readable, contact names can be displayed alongside the called or caller phone numbers (B numbers). Table 29 lists and describes the features of the Business Manage Corporate Contacts use case.

Table 29. Manage Corporate Contacts (CAB)
Feature
Description

Name

Manage Corporate Contacts (also known as Corporate Address Book or CAB)

Feature Area

PAB and CAB

Primary User

Business administrator user

Trigger

The user selects My Account, Corporate, Contacts.

Configuration Points

  • UI field validation
  • The number of contact attributes and validation rules can be increased or decreased to suite the service provider's requirements.

Rules

  • Alias or Name might be substituted for phone numbers in both statement and report views.
  • Only one Corporate Contact List for each Company.

Main Path for Managing Corporate Contact Lists

The user selects Create and then Process. The UI displays the organization's complete Contacts List with the following required fields:

  • Alias (or Nickname)
  • First Name
  • Last Name
  • Phone Number

This selection makes available the following actions:

  • Add Contact
  • Edit Contact
  • Delete Contact
  • Search Contact
  • Import Contact List
  • Print Contact List
  • Download (CSV) Contacts

Alternate Paths for Managing Corporate Contact Lists

The following alternate paths apply to Managing Corporate Contact Lists.

Add Contact Entry

The UI displays a blank contact entry form. The user enters the information and submits the form. Oracle Self-Service E-Billing creates a Contact List entry. The UI displays the updated Corporate Contacts list.

Edit Contact Entry

The user selects the Edit link for the contact to be updated. The UI displays the populated contact form. The user changes the attributes and settings and selects Submit. Oracle Self-Service E-Billing updates the contact entry in the Corporate Contact list

Delete Contact Entry

The user selects the Delete link for the contact to be deleted. The UI displays a page requesting user to confirm the delete operation and the user confirms. Oracle Self-Service E-Billing deletes the entry from the Corporate Contact list.

Search Contact Entry

The user selects a contact attribute from the list and enters a search string (the default is an exact match. Wild cards can be used for starts with and ends with, and contains using asterisks before, after, or around the search string.

The user selects Search to submit the query. The UI displays the contacts in the Contact List that match the search criteria. The user selects Clear to reset the search parameters. The UI displays all the contacts in the Corporate Contact List.

Import Contacts List

The user selects Import. The UI prompts the user to enter a file name or browse for a file name. The user enters or selects the file name and then selects Import. Oracle Self-Service E-Billing loads the information from the file into the Corporate Contacts List.

Print Contact List

The user selects Print. The UI displays a printer-friendly version of the Corporate Contacts List with paging removed. The user selects Print on the browser to output the Contacts List to a printer device.

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