Application Guide for Oracle Self-Service E-Billing (Business Edition) > Payment Use Cases >

Setting Up and Managing Recurring Payments

Users can use this use case to pay monthly charges automatically and set up an automatic recurring payment to a payee at regular intervals for a user-specified amount. The user can edit any recurring payment that is still active. The changes are applied to all future payments. The user can also decide whether to apply the changes to the next outgoing scheduled payment.

The user can cancel a recurring payment, which stops any future automatic payments. If a recurring payment is canceled, then the user has the option to cancel any payments that are already scheduled. The user can cancel the scheduled payment or only the future payments in the recurring payment definition. Table 25 lists and describes the functions.

Main Path for Setting Up and Managing Recurring Payments

The following path describes setting up and managing recurring payments.

Viewing Recurring Payments

1. The Recurring Payment page is displayed.
2. Display Recurring Payments.

   The recurring payments previously created by the user are displayed with the following column headings:

   • Billing Account Number
   • Amount Type (Total amount due, Total amount within X threshold, Fixed amount)
   • Pay Interval (A number of days before due date, a specific day of the month (values entered when the recurring payment was created).
   • Effective Period (Until canceled, a specific number of payments, or until a date)
3. The user can choose from the following options:
   • Delete selected recurring payment (for one billing account at a time).
   • Edit selected recurring payment (for one billing account at a time).
   • Add recurring payment (continue with use case main path).

Adding a Recurring Payment

The user selects Add Recurring Payment from the Recurring Payments page.

1. Select Billing Accounts.

   The user selects multiple billing accounts to which a new recurring payment is applied.

2. Select Payment Account.

   Field of payment accounts previously saved by the user (payment accounts created by other users are not displayed). The user has an option to create a new payment account.

3. Select Pay Amount Options:
   • Total Amount Due (Default)
   • Total Amount Within Threshold (The user enters the threshold amount and receives a notification if the amount due exceeds the threshold).
   • Fixed Amount (The user enters a fixed amount.)
4. Payment Date. The user selects an option and enters a value:
   • The number of business days before due date (The default is two days before the due date.)
   • On a specific day of every month
5. Effective Period.

   The user defines the effective duration of the recurring payment, defining a value for X where specified.

   • Until Canceled (Default)
   • For X payments
   • Until date X (Text box and popup calendar)
6. The user selects Save.

   The Recurring Payment Confirmation page appears.

7. The user can modify the selected accounts.
8. The user clicks Confirm to save the recurring payment

   Oracle Self-Service E-Billing displays a confirmation message and adds the recurring payment to the list of scheduled recurring payments.

Alternate Paths for Setting Up and Managing Recurring Payments

Alternate paths can occur when setting up and managing recurring payments.

New Payment Account

2. User enters a one time payment for an account that already has a scheduled recurring payment.
3. Oracle Self-Service E-Billing displays a notification that a recurring payment already exists for this account. Oracle Self-Service E-Billing notifies the user that if the payment is scheduled, then a double payment could occur.
4. The user selects option to confirm or cancel payment.

Search for Billing Account (Business Only)

The user can sort and filter the list of billing accounts by:

• Billing Account Number
• Due Amount
• Due Date

Viewing and Editing Recurring Payments

This path is identical to the main path with the following exceptions:

• Recurring payments can only be edited one-at-a-time. Group editing of a recurring payment is not in scope.
• Information for the user prior to editing a recurring payment: After editing a recurring payment, any scheduled payment is canceled. A new payment is scheduled in its place using the new recurring payment options.
• Editing recurring payments includes restrictions. The limitations are as follows:
  • Payment Amount: A recurring payment cannot change from Total Amount to Fixed Amount (or vice-versa).
  • Payment Date: A recurring payment cannot change from X Days Before Due Date to On the X Day of Every Month (or vice-versa).
  • Present the user only with available edit options.
  • A new recurring payment must be created if an edit option is wanted but not available.

Canceling Recurring Payments

The user can cancel a recurring payment, which stops any future automatic payments. If a recurring payment is canceled, then the user has the option to cancel any payments that are already scheduled. The user decides whether to cancel the scheduled payment or just the future payments in the recurring payment definition.

Upcoming Scheduled Payments (Business Only)

The business user can view a list of upcoming payments for multiple accounts from the Scheduled Payments sidebar (left). This Schedule Payment list represents all upcoming scheduled payments for all accounts for the current user.

Roles and Permissions - Viewing Payment Activity

Any user with permission to view payment activity must be able to view any payment made against any billing account to which the user has access. This includes check payments posted through the mail.

Administrator Roles

The administrator user might experience performance delays when dealing with large numbers of accounts.