Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >

Viewing Organization Administrators

Customer service representatives use this use case to view administrators for an organization. This use case is different from search users, in that searching or editing administrators is only available from the Organization tab, and the results of the search contain only administrators for the organization searched. Table 92 lists and describes the use case functions.

Main Path for Viewing Organization Administrators

The following path describes this use case:

1. A user selects the View Administrator view from the Search Organization results screen.
2. Oracle Self-Service E-Billing displays the list of organization administrators for the company.
3. The user can select:
   • Edit Administrator Profile
   • Delete Administrator
   • Impersonate Administrator

Alternate Paths for Viewing Organization Administrators

Alternate paths can occur in this use case.

The User Selects to Edit Administrator Profile Information

The administrator displays User Profile screen.

The User Selects to Impersonate an Organization Administrator

Oracle Self-Service E-Billing invokes the impersonate user functionality