Oracle Self-Service E-Billing v6.2: Setting CSR Account Lockout Status

In this use case describes the trigger points that cause Oracle Self-Service E-Billing to lock a CSR user account, preventing the user from logging in to the Billing and Payment application.

Table 100 lists and describes the Setting CSR Account Lockout Status use case functions.

Table 100. Setting CSR Account Lockout Status
Function	Description
Name	Setting CSR Account Lockout Status
Feature Area	Login and Authentication
User	CSR Administrator
Trigger Points	On the Login page a user tries logging in to the Billing and Payment application more than the maximum number of attempts allowed. During the Resetting a CSR Password flow, when a user tries more than five configurable times to enter his or her user name, account number, or service number. During the Resetting a CSR Password flow, when a user tries more than five configurable times to enter his or her security question or security answer. If the user (end user or CSR user) does not click the HTTPS link within four hours of being sent.
Preconditions	The CSR user is currently enrolled in the Billing and Payment application.
Configuration Points	Number of incorrect entries on the Login page. Number of incorrect entries on the Resetting a Password flow - Password. Number of incorrect entries on the Resetting a Password flow - Security Question. Number of hours before the account locks during the HTTPS validation request.
Rules	The value set in the database is unique for each trigger point. The error message on the Login screen states: Please contact your customer self service representative at xxx-xxx-xxxx to get your account reactivated.

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Setting CSR Account Lockout Status

Main Path for Setting CSR Account Lockout Status