Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >

Overview of Customer Service Representative Use Cases

The customer service use cases cover the functional requirements for allowing the service provider to effectively manage business users to perform the following functions:

• Search for an organization.
• View organization administrators.
• Edit organization administrators
• Search for users.
• Impersonate a user.
• Search and modify a CSR user.
• Add a CSR user.
• Modify a personal profile.