Application Guide for Oracle Self-Service E-Billing (Business Edition) > Enrolling and Managing Users >

Setting Account Lockout Status


In this use case, various triggers cause an account to lock and prevent the user from logging in to Oracle Self-Service E-Billing.

Table 11 lists and describes the Set Account Lockout Status use case functions.

Table 11. Setting Account Lockout Status
Function
Description

Name

Setting Account Lockout Status

Functional Area

Login and Authentication

Primary Users

End user, CSR administrator (Super or Normal Privileges)

Preconditions

The user is currently enrolled in Oracle Self-Service E-Billing.

Trigger

  • On the Login page a user makes the maximum number of attempts to log in to the application.

    This counter is stored in the database, so time is not relevant.

  • In the Resetting a Password use case, when a user to enter his or her user name, account number, or service number.

    This is a counter that must be stored in the database, so time is not relevant.

  • In the Resetting a Password use case, when a user makes the maximum number of attempts to enter his or her security answer or security answer.

    This counter is stored in the database, so time is not relevant.

Configuration Points

  • Number of incorrect entries on the Login page
  • Number of incorrect entries on the Resetting a Password flow - Password
  • Number of incorrect entries on the Resetting a Password flow - Security Question

Rules

The value set in the database must be unique for each trigger point.

Main Path for Setting Account Lockout Status

The following path describes the Set Account Lockout Status use case:

  1. Oracle Self-Service E-Billing displays the Login page with the following error message: Please contact your customer self service representative at xxx-xxx-xxxx to get your account reactivated.
  2. Oracle Self-Service E-Billing sets the status flag in the database indicating this account has been locked for one of the reasons described in Table 11.
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