Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >

Editing a CSR User


This use case lets administrative CSR users view the current profile information of all the CSR users, including their own. A CSR administrator can modify the first name, last name, email address, or role.

Table 55 lists and describes the Editing a CSR User use case functions.

Table 55. Editing a CSR User
Functions
Description

Name

Editing a CSR User

Feature Area

CSR.

User

CSR administrator

Trigger

Administrative CSR clicks CSR Users and performs a search, which displays a list of CSR users.

Configuration Points

None

Main Path for Editing a CSR User

The main path to edit a CSR user is as follows:

  1. The CSR administrator clicks the Edit link for a CSR user.

    Oracle Self-Service E-Billing displays the following information:

    • CSR User ID - Hard coded (cannot be changed).
    • Users can change their profile information:
      • First Name - Pre-populated form box - Required
      • Last Name - Pre-populated form box - Required
      • Email address - Pre-populated form box - Required
    • Role Drop Down Box:
      • CSR administrator
      • CSR
  2. The CSR administrator clicks Update.
  3. Oracle Self-Service E-Billing validates the form information for:
    • Formatting
    • Completeness
  4. Oracle Self-Service E-Billing displays the updated user Information with the following success message: Your profile information has been updated successfully.

Alternate Path for Editing a CSR User

The CSR administrator clicks Cancel; the Manage Profile Detail screen displays with the original settings.

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