Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >

CSR Overview

This topic describes the CSR application, default user login, roles, and tab labels.

CSR Application

Figure 1 shows the functions a CSR performs.

Figure 1. CSR Application Architecture

CSR Default User Login

To maintain security, Oracle Self-Service E-Billing requires the bootstrap user to enroll as the initial CSR administrator, creating a CSR user ID and password that are different from the bootstrap user name and password.

CSR Roles

Figure 2 illustrates the CSR roles.

Figure 2. CSR Roles