Implementation Guide for Oracle Self-Service E-Billing > Customizing User Management > Customizing Profile Management >

Updating User Profile Information in an External Customer Relationship Management System


You can customize your implementation of Oracle Self-Service E-Billing to automatically update an external Customer Relationship Management (CRM) system when a user modifies profile information.

To update an external CRM system with user profile information

  1. Customize the IUserProfileWSConnector API to update your external CRM when a user updates user profile data in Oracle Self-Service E-Billing.
  2. Send a confirmation to Oracle Self-Service E-Billing when the data has been received. Also mark the request complete in Oracle Self-Service E-Billing, returning an external ID and status.
  3. Create a pipe-delimited TXT data input file in the following format.
    Name
    Required
    Description

    User ID

    Yes

    The user's identifier

    First Name

    Yes

    The user's first name

    Middle Name

    No

    The user's middle name

    Last Name

    Yes

    The user's last name

    Mailing Address Line 1

    No

    The user's mailing address line 1

    Mailing Address Line 2

    No

    The user's mailing address line 2

    Mailing Address Line 3

    No

    The user's mailing address line 3

    City

    No

    The user's city

    State

    No

    The user's state

    Zip Code

    No

    The user's Zip Code

    Home Number

    No

    The user's home phone number

    Mobile Number

    No

    The user's mobile phone number

    Mobile Carrier

    No

    The user's mobile service provider

    Email Address

    Yes

    The user's email address

    Paper On Off Selection

    No

    The user selects to have paper delivery turned on or off

    Language Choice

    No

    The user selects a default language choice

    External User ID

    No

    For use with a single sign-on system that uniquely identifies the user

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