Implementation Guide for Oracle Self-Service E-Billing > Customizing User Management >

Synchronizing Single Sign-On or LDAP Users with Oracle Self-Service E-Billing

You must synchronize key user information between the external identity management system (the system of record for users) and Oracle Self-Service E-Billing. You can synchronize in real-time using a set of RESTful Web Services or in batch using the appropriate Command Center jobs.

You can use the LoadExternalB2B, LoadExternalB2C, and LoadExternalCSR Command Center jobs to synchronize users into Oracle Self-Service E-Billing using an input file. For details on configuring and running the load jobs appropriate for your implementation, see Administration Guide for Oracle Self-Service E-Billing.

Oracle Self-Service E-Billing requires that you synchronize the following minimum information about users from the external system:

Minimum information for a business user:

• User ID
• First Name
• Last Name
• Role
• Email Address
• Company ID

Optional business user information:

• Preferred Language
• Mobile Phone Number for SMS
• Mobile Carrier for SMS
• Brand (To determine which CSS file to use for the UI look and feel)

Minimum information for a consumer user:

• User ID
• First Name Last Name
• Role
• Email Address
• Biller ID
• Billing Account Number

Optional consumer user information:

• Preferred Language
• Brand (To determine which CSS file to use for the UI look and feel)
• Mobile Phone Number for SMS
• Mobile Carrier for SMS

Minimum information for a CSR user:

• User ID
• First Name Last Name
• Role
• Email Address

Optional CSR user information:

• Preferred Language