Implementation Guide for Oracle Self-Service E-Billing > Customizing User Management >

Deactivating and Reactivating the Bootstrap Administrator ID in the CSR Application

You can deactivate and reactivate the bootstrap administrator's ID in the Customer Service Representative (CSR) application when needed.

To deactivate or reactivate the bootstrap administrator ID in the CSR application

1. Log on to the Oracle Self-Service E-Billing instance using SQL*Plus (not as SYSDBA):

   OLTP schema username/OLTP schema password@EBILL TNS name

   where:

   • OLTP schema username is the name of the OLTP schema user.
   • OLTP schema password is the password of the OLTP schema user.
   • EBILL TNS name is the TNS name for the Oracle Self-Service E-Billing instance.
2. To deactivate the bootstrap administrator's ID, run the following command:

   SQL>exec EDX_PKG_BOOTSTRAPUSER.DISABLE_CSR_DEFAULT_ADMIN

   SQL>commit;

   To reactivate the bootstrap administrator's ID, run the following command:

   SQL>exec EDX_PKG_BOOTSTRAPUSER.ENABLE_CSR_DEFAULT_ADMIN

   SQL>commit;