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Oracle® Application Integration Architecture Siebel CRM Integration Pack for Oracle Communications Billing and Revenue Management: Agent Assisted Billing Care Implementation Guide
Release 11.3

Part Number E50336-01
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Contents

Title and Copyright Information

Preface

1 Siebel CRM Integration Pack for Oracle Communications BRM: Agent Assisted Billing Care Overview

Part I Understanding the Process Integrations

2 Understanding the Process Integration for Billing Management

3 Account Balance Integration Flow

4 Invoice Integration Flow

5 Service Usage Integration Flow

6 Payment Integration Flow

7 Adjustment Integration Flow

8 Understanding the Process Integration for Collection Management

Part II Configuring the Delivered Integrations

9 Configuring the Process Integration for Billing Management

10 Configuring the Process Integration for Collections Management

A Mapping Siebel Billing Management UI Elements to BRM Customer Center

B Composite Application Validation System Changes

C Reintroducing Enterprise Business Services