Skip Headers
Oracle® Pulse for the Managed Cloud User's Guide
Release 4.0 for all platforms

E27009-01
Go to Documentation Home
Home
Go to Book List
Book List
Go to Table of Contents
Contents
Go to Feedback page
Contact Us

Go to previous page
Previous
PDF · Mobi · ePub

5 Using the Environment Dashboard

The Environment Dashboard shows key information for the selected environment.

About the Environment Dashboard

The Environment Dashboard shows key performance indicators for the environment you have selected.

env-ovw

The Environment Dashboard Overview, visible by default, shows the availability of the environment in production, performance and trending for critical business transactions, and historical storage usage. The Recommendations option shows recommendations that have been implemented for this environment and those that have been rejected. It also indicates why pending recommendations are necessary and the possible consequences if they are not implemented.

If BTM has been set up, the Transactions option is displayed. You can see the average transaction performance over the last 24 hours, and compare this performance to the 30 day average and to the lower threshold value. You can also compare this value with the transaction performance 7 days ago. You can also view service requests (SRs) reports under Incidents and requests for change (RFCs) reports under Changes.

Note:

As SRs are often logged without reference to the service or environment, the customer level reports, available on the Customer Dashboard, provide the most complete picture of SRs for your organization.

Associating all SRs logged for your organization with the correct service and environment will result in more complete SR reports at the service and environment levels.

Related Topics

About the Environment Overview

Viewing Environment Recommendations

Viewing Environment Transactions

Viewing Environment Incidents

Viewing Environment Changes

Scheduling an Environment Refresh or Restart

About the Environment Overview

View any of these widgets on the Environment Dashboard Overview:

Double tap any of the widgets to expand to full screen mode. Toggle between the chart view and the data view using the symbols in the bottom right corner of the widget.

Scroll up to view hidden widgets and the record table at the bottom of the screen. The table contains host records showing the host tier, average CPU usage, as a percentage of total CPU usage, run queue length, and memory swapped to disk in Gb.

Availability

This widget shows the availability of the selected environment. Availability is calculated based on complete outages and does not include service interruptions.

Chart View: The chart view shows one vertical red line for each day that had at least one outage, regardless of the number of outages or duration of outage(s).

Data View: The data view shows all outages for this environment for the selected time interval and identifies outage duration and category. The number of unplanned outages is displayed, with the duration of outages for which Oracle was responsible and for which your organization is responsible clearly differentiated. Additionally, the average time to recover from any outage is listed.

For each environment, the table lists the SR number and outage type and category. It also lists the outage start and end times, the time to restore the outage, and problem summary.

Transactions

This widget shows records of all monitored transactions for the selected environment. Tap the Transactions option on the navigation bar to see the full transactions table for this environment.

Transaction response times give a sense of the performance of your services and environments and can indicate potential or actual issues. Your Oracle Service Delivery Manager (SDM) can work with you to identify these transactions and set up monitoring.

Note:

Where Business Transaction Monitoring (BTM) has been implemented, the Environment Transactions widget displays populated transactions reports.

If BTM has not been implemented, the Transactions option is hidden.

You cannot flip the Environment Transactions widget.

One or more beacons measure the response time of each monitored transaction. You can view the last time data was collected from the beacon(s) and compare the current value with the 30 day average.

Each transaction record shows:

Field Description
Transaction Name Name of the transaction being monitored
Collection Point Name of the beacon(s) from which data is collected as part of monitoring
Last Collection Time of the last data collection from the beacon(s)
30 Day Average Average transaction time over the last 30 days

Storage Usage

This widget shows the total storage used by this environment over the selected time interval.

Chart View: The chart view plots storage usage for this environment, compared with current entitlement and overall service storage.

Data View: The data view shows a breakdown by environment, category, and subcategory of storage usage over the selected time interval.

Related Topics

About the Environment Dashboard

Viewing Environment Recommendations

Viewing Environment Transactions

Viewing Environment Incidents

Viewing Environment Changes

Scheduling an Environment Refresh or Restart

Viewing Environment Recommendations

The Recommendations option on the navigation bar tracks recommendations for this environment.

Recommendations are actions that you can choose to take to improve performance, security, or other aspects of a environment. Drawn directly from a Managed Cloud Services repository of optimal configurations, recommendations are generated as part of periodic maintenance on environments.

You can filter the recommendations listed by type. Types of recommendations include:

The following information is displayed for each recommendation:

Column Name Description
Recommended On The date on which the recommendation was presented to you.
Category One of the following recommendation category:
  • Application

  • Database

  • Other

  • Performance & Capacity

  • Security

  • System Administration

  • Tech Stack

  • Upgrade

Environment The named environment to which this recommendation applies
RFC The request for change (RFC) related to this recommendation, if any.
Column Name Description

Related Topics

About the Environment Dashboard

About the Environment Overview

Viewing Environment Transactions

Viewing Environment Incidents

Viewing Environment Changes

Scheduling an Environment Refresh or Restart

Viewing Environment Transactions

Tap the Transactions option on the navigation bar to see the full transactions table for the selected environment.

Transaction response times give a sense of the performance of your services and environments and can indicate potential or actual issues. Your Oracle Service Delivery Manager (SDM) can work with you to identify these transactions and set up monitoring.

You can also review the historical performance of any transaction using the transaction record.

In both chart and data views, select the date from which transaction performance will be measured using the date picker. (This date must be at least 24 hours earlier than the current date.) Then select one of the following time intervals:

The chart and data views are populated with data for the time interval from the date selected.

Chart View: The chart view shows the average of all data collections over the time interval from the date selected, compared to the historical median and lower threshold of acceptable performance.

Data View: The data view lists the averagesof all data collections over the time interval from the date selected, compared to the historical median and lower threshold of acceptable performance.

Note:

The Transactions option is displayed on the navigation bar only for environments where business transaction monitoring (BTM) has been implemented.

If BTM has not been implemented, the Transactions screen is not displayed.

Your Oracle Service Delivery Manager (SDM) can work with you to identify these transactions and set up monitoring.

Transaction Records

Each transaction record shows the last data collection date and the data collection point(s). You can compare the current value with the 30 day average and with the lower threshold value for this transaction.

Each record displays:

Field Description
Transaction Name Name of the transaction being monitored
Collection Point Name of the beacon(s) from which data is collected as part of monitoring
Last Collection Time of the last data collection from the beacon(s)
30 Day Average Average transaction time over the last 30 days
Threshold Lowest acceptable performance threshold for this transaction

Related Topics

About the Environment Dashboard

About the Environment Overview

Viewing Environment Recommendations

Viewing Environment Incidents

Viewing Environment Changes

Scheduling an Environment Refresh or Restart

Viewing Environment Incidents

Tap the Incidents option on the navigation bar to see service request (SR) reports for this environment.

SRs are created and maintained in My Oracle Support (MOS). All SR information in Oracle Pulse is drawn from the MOS database.

Customer level incident reports provide the most complete picture of your organization's SRs because many SRs are logged without reference to a service or environment. You can improve the accuracy of service level and environment level reports by ensuring that you associate each SR with a service or environment as appropriate.

View any of these widgets on the Environment Dashboard Incidents screen:

Double tap any of the widgets to expand to full screen mode. Toggle between the chart view and the data view using the chart and table symbols respectively in the bottom right corner of the widget.

Scroll up to see any hidden widgets and the table of for this environment at the bottom of the screen. You can also see individual incident records listed at the bottom of the screen. Tap any record to see the incident details.

Created Versus Closed Incidents

This widget shows the rate of SR closure for this environment.

Chart View: The chart view compares the number of SRs created with the number closed for each month over the selected time interval, indicating the rate of SR closure for this environment.

Data View: The data view shows detailed records for all SRs, open and closed, for this environment.

Incident Backlogs

This widget shows the number of SRs created for this environment over the selected time interval, grouped by time elapsed since they were raised.

Chart View: The chart view shows the number of SRs open in each month for this environment over the selected time interval. Color coded bands indicate the time elapsed since SR creation:

SRs that were open during the month, but have been closed since then, are included in the monthly count.

Data View: The data view shows detailed records for all SRs, open and closed, for this environment.

Incident Volume By Product

This widget shows the number of incidents created or open for this environment's products.

Chart View: The chart view shows the number of incidents created for each of this environment's products, in each month of the selected time interval. Color coding indicates the SR priority in MOS, which can be critical, significant or standard.

Data View: The data view shows detailed records for all SRs, open and closed, for this environment.

Viewing an Incident Record

In the lower part of the screen, each incident record displays the name, status, and associated product for the SR. Tap any incident record at the bottom of the screen to see the full incident record.

Each record shows the following information, which is drawn from the MOS database:

Field Description
Name, including
  • SR Number

  • Summary

  • Contact

Identifying information about this SR, including:
  • SR number listed in MOS

  • A very brief description of the SR entered in MOS

  • Name of the contact person for this SR in MOS

Status Status of this SR from MOS:
  • Open - The SR has been created but is not yet resolved, or has been resolved but is awaiting approval.

  • Closed - The SR has been closed, whether resolved or not

Product Name of the product associated with this SR in MOS.
Updates All the latest actions related to this SR.
Summary MOS summary information for this SR, such as the status and the severity.

Filtering the Incidents Displayed

To filter the incident records, select a filter from the list:

  • All Incidents lists all SRs for this environment.

  • All Open Incidents lists all open SRs for this environment.

  • Closed Requests lists all SRs for this environment.

Searching for an Incident Record

Enter the search criteria in the Search field, located in the toolbar of the incident record table. Partial strings are auto-completed. Tap the search icon to see all incident records containing the string.

Related Topics

About the Environment Dashboard

About the Environment Overview

Viewing Environment Recommendations

Viewing Environment Transactions

Viewing Environment Changes

Scheduling an Environment Refresh or Restart

Viewing Environment Changes

Tap the Changes option on the navigation bar to see reports of requests for change (RFCs) for this environment.

View any of these widgets on the Environment Dashboard Changes screen:

Double tap any of the widgets to expand to full screen mode. Toggle between the chart view and the data view using the chart and table symbols respectively in the bottom right corner of the widget.

Scroll up to see any hidden widgets and the table of change records for this environment at the bottom of the screen. You can also see individual change records listed at the bottom of the screen. Tap any record to see the change summary.

Created versus Applied Changes

This widget shows the number of RFCs created, and the number applied, to this environment during the selected time interval.

Chart View: The chart view shows the number of RFCs created, and the number of RFCs applied, to this environment for each month of the selected time interval. If no RFCs were created or applied, the chart is empty.

Data View: The data view lists all RFCs that have been created for or applied to this environment.

Applied Changes by RFC Type

This widget shows all RFCs, listed by RFC type, that have been applied to this environment.

Chart View: The chart view shows all RFCs, listed by RFC type, that have been applied to this environment. Defined in MOS, RFC types include refresh and backup.

Data View: The data view lists all RFCs that have been applied to this environment.

Viewing a Change Record

Records for all RFCs created for this environment are listed at the bottom of the screen. Tap any change record at the bottom of the screen to see the change details.

Field Description
Name, including
  • RFC Number

  • Summary

  • Contact

Identifying information about this RFC, including:
  • RFC number listed in MOS.

  • A very brief description of the RFC as entered in MOS.

  • Name of the contact person for this RFC.

Environment Environment associated with this RFC.
Status Status of this RFC from MOS:
  • Open - RFC is in New or Ready to Schedule status in MOS.

  • Closed - RFC is in Completed, Cancelled, Rejected, or other status in MOS.

Schedule Time and date for which this RFC is scheduled, in the format YYYY-MM-DD HH:MiMi where YYYY is the year, MM is the month, DD is the day, HH is the hour, and MiMi is the minute.
Activities All the latest activities related to this RFC.
Summary MOS summary information for this RFC, such as the status and the severity.

Filtering the Changes Displayed

To filter the change records displayed, select a filter from the list:

  • All Changes lists all RFCs for this environment

  • All Open Incidents lists all open RFCs for this environment

  • Closed Requests lists all RFCs for this environment

Searching for a Change Record

To search for a change record, enter the search criteria in the Search field, located in the toolbar of the change record table. Partial strings are auto-completed. Tap the search icon to see all change records containing the string.

Related Topics

About the Environment Dashboard

About the Environment Overview

Viewing Environment Recommendations

Viewing Environment Transactions

Viewing Environment Incidents

Scheduling an Environment Refresh or Restart

Scheduling an Environment Refresh or Restart

Oracle Pulse Release 4.0 provides the ability to schedule refreshes and restarts for your eligible, non-production Oracle E-Business Suite (EBSO) Database environments.

Prerequisites

To Schedule a Refresh or Environment Restart:

  1. On the Environment Dashboard, tap Changes.

  2. Tap the plus symbol on the change record toolbar.

  3. From the Change Type list, select one of the following:

    • Bounce - Restarts this environment.

    • Refresh - Refreshes this environment.

    The Preferred Date and Time area, appears shows the present time and date plus ten minutes.

  4. Tap Check Availability to view up to five suitable time slots. These time slots are generated automatically, taking account of system and resource availability and other factors.

  5. Tap Select Available Time to accept the available time slot.

  6. After reviewing the RFC number, change type (Refresh or Restart), source and target systems (Refresh only), and time slot, tap OK to confirm these details.

    The new change appears at the top of the Changes list.

Related Topics

About the Environment Dashboard

About the Environment Overview

Viewing Environment Recommendations

Viewing Environment Transactions

Viewing Environment Incidents

Viewing Environment Changes