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Oracle® Pulse for the Managed Cloud User's Guide
Release 4.0 for all platforms

E27009-01
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2 Using the Landing Pad

Oracle Pulse Release 4.0 introduces a new landing pad, providing a high level analysis of all your Oracle Managed Cloud Services. On the landing pad, you can quickly check the performance of all services in ten key areas and determine which services, if any, require attention.

About the Landing Pad

The landing pad displays the recent performance of all your organization's Oracle Managed Cloud Services in the areas of service and environment availability, storage usage, service requests and changes logged, and (if enabled) business transactions. Here, you can check the health of all your services and quickly find details in any areas that require attention. The new landing pad also serves as a new home page for Oracle Pulse and is easily accessible from anywhere in Oracle Pulse.

landing-pad

The landing page consists of the following tiles:

Production Availability

This tile shows the percentage availability of all your organization's live, production Oracle Managed Cloud Services for the last two months. Availability is calculated based on complete outages and does not include service interruptions.

Tap the tile to open the data view, showing the percentage availability of each environment for all services over the previous and current month to date. Note that environments are labeled 'instances' in this view and are listed along with their environment alias, labeled 'instance ID'.

Note:

If the production availability is between 0% and 100%, tap this tile to open the data view.

If the production availability is 0%, 100%, or N/A (not available), tapping the tile does not open the data view.

Complete Outage Time

This tile displays the total outage time over the last 24 hours and over the last month across all your Oracle Managed Cloud Services.

Tap the tile to open the data view, showing the total outage time over the last 24 hours and over the last month for every environment associated with your Oracle Managed Cloud Services. Note that environments are labeled 'instances' in this view and are listed along with their environment alias, labeled 'instance ID'.

Storage Utilization versus Entitlement

This tile compares the amount of storage used by all your Managed Cloud Services with your purchased entitlement, on the last collection date. Your storage entitlement is usually allocated as needed across all services. This tile can be useful in identifying services that are consuming a disproportionate amount of storage.

Tap the tile to see the data view, listing the amount of storage used, in Gigabytes, and percentage of total storage used by each service.

Recent Storage Activity

This tile shows the percentage change in storage activity since the date displayed. An increase of 5% or more in storage usage over one week is considered significant. If your storage usage increases by more than 5% in one week, Oracle recommends that you contact your Oracle service delivery manager (SDM) to discuss the increase.

Transaction Performance

This tile shows the the number of transactions performing exceeding the threshold at the latest collection date and time. A transaction is a sequence of operations that you want to monitor as a single unit. Comparing transaction response times with the threshold value gives a sense of the performance of your services. If one or more transactions exceeds the threshold, this can indicate potential or actual issues with the associated service.

Note:

Where business transaction monitoring has not been implemented, this tile is hidden.

Low Performing Transactions

This tile displays the number of transactions that have exceeded the 30 day average since the last collection date and time. A transaction is a sequence of operations that is monitored as a single unit. Comparing transaction response times with the threshold value gives a sense of your services' performance. A significant number of transactions exceeding the 30 day average can indicate potential or actual issues with the associated service(s).

Note:

Where business transaction monitoring (BTM) has not been implemented, this tile is hidden.

Severity 1 Incidents

This tile displays all Severity 1 incidents - that is, service requests (SRs) - created on production instances up to the date and time listed. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.

Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):

Note:

If your My Oracle Support (MOS) user account does not have privileges to view SRs, this tile is hidden.

Incidents for Review

This tile displays all Severity 1 incidents - that is, service requests (SRs) - created on production instances up to the date and time listed that are awaiting your input or approval. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.

Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):

Note:

If your My Oracle Support (MOS) user account does not have privileges to view SRs, this tile is hidden.

Severity 1 Changes

This tile displays all Severity 1 changes - that is, requests for change (RFCs) - created on production instances up to the date and time listed. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.

Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):

Note:

If your My Oracle Support (MOS) user account does not have privileges to view RFCs, this tile is hidden.

Changes for Review

This tile displays all Severity 1 changes - that is, requests for change (RFCs) - created on production instances up to the date and time listed that are awaiting your input or approval. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.

Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):

Note:

If your My Oracle Support (MOS) user account does not have privileges to view RFCs, this tile is hidden.