Charts (D to N)

Database Usage (Customer Dashboard)

Location: On the Customer Dashboard, tap Storage.

This widget shows the storage used by databases for all your organization's Managed Cloud Services.

Chart View: The chart view shows the storage consumed by databases for all your organization's Managed Cloud Services.

Data View: The data view provides detailed information about the storage used by databases for all your organization's Managed Cloud Services, per associated environment, category, and subcategory.

Environment Transactions (Environment Dashboard)

Location: Open the Environment Dashboard. The Overview is displayed by default.

This widget shows records of all monitored transactions for the selected environment.

Note:

Where Business Transaction Monitoring (BTM) has been implemented, the Enviroment Transactions widget displays populated transactions reports.

If BTM has not been implemented, the Transactions option is hidden.

Your Oracle Service Delivery Manager (SDM) can work with you to identify these transactions and set up monitoring.

You cannot flip the Enviroment Transactions widget.

One or more beacons measure the response time of each monitored transaction. Transaction response times give a sense of the performance of your services and environments and can indicate potential and actual issues.

Eachtransaction record shows:

Incident Backlogs (Customer Dashboard)

Location: On the Customer Dashboard, tap Incidents.

This widget shows the number of SRs created for all your organization's Managed Cloud Services over the selected time interval, grouped by time elapsed since they were raised.

Chart View: The chart view shows the number of SRs created for all your organization's Managed Cloud Services in each month over the selected time interval. SR counts are presented in color coded bands that indicate the time elapsed since SR creation:

7 days or less
8 to 30 days
31 to 60 days
61 to 90 days
91 days or more

SRs that were open during the month, but have been closed since then, are included in the monthly count.

Data View: The data view shows detailed records for all SRs, open and closed, for all your organization's Managed Cloud Services.

Incident Backlogs (Service Dashboard)

Location: On the Service Dashboard, tap Incidents.

This widget shows the number of SRs created for this service over the selected time interval, grouped by time elapsed since they were raised.

Chart View: The chart view shows the number of SRs created for this service in each month over the selected time interval. SR counts are presented in color coded bands that indicate the time elapsed since SR creation:

7 days or less
8 to 30 days
31 to 60 days
61 to 90 days
91 days or more

SRs that were open during the month, but have been closed since then, are included in the monthly count.

Data View: The data view shows detailed records for all SRs, open and closed, for this service.

Incident Backlogs (Environment Dashboard)

Location: On the Environment Dashboard, tap Incidents.

This widget shows the number of SRs created for this environment over the selected time interval, grouped by time elapsed since they were raised.

Chart View: The chart view shows the number of SRs open in each month for this environment over the selected time interval. Color coded bands indicate the time elapsed since SR creation:

7 days or less
8 to 30 days
31 to 60 days
61 to 90 days
91 days or more

SRs that were open during the month, but have been closed since then, are included in the monthly count.

Data View: The data view shows detailed records for all SRs, open and closed, for this environment.

Incidents for Review (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile displays all Severity 1 incidents - that is, service requests (SRs) - created on production instances up to the date and time listed that are awaiting your input or approval. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.

Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):

Sev 1 Incidents - The number of severity 1 SRs for the instance.
EM Generated - The number of SRs automatically generated by Oracle Enterprise Manager (EM).
BTM Failures - W business transaction monitoring (BTM) has been implemented, the number of monitored transactions that have exceeded the performance threshold.
Awaiting Customer - The number of SRs awaiting your input or approval to progress.

Note:

If your My Oracle Support (MOS) user account does not have privileges to view SRs, this tile is hidden.

Incident Records (Customer, Service, Environment Dashboards)

Location: On the Customer Dashboard, Service Dashboard, or Environment Dashboard, tap the incident record under Incidents.

Each incident record provides the following information about the incident:

Field	Description
Name, including SR Number Summary Contact	Identifying information about this SR, including: SR number listed in MOS. A very brief description of the SR entered in MOS Name of the contact person for this SR
Status	Status of this SR from MOS: Open - The SR has been created but is not yet resolved, or has been resolved but is awaiting approval. Closed - The SR has been closed, whether resolved or not.
Product	Name of the product associated with this SR in MOS.
Updates	All the latest actions related to this SR.
Summary	MOS summary information for this SR, such as the status and the severity.

Incident Volume by Product (Customer Dashboard)

Location: On the Customer Dashboard, tap Incidents.

This widget shows the number of incidents created for all your organization's Managed Cloud Services.

Chart View: The chart view shows the number of incidents created for each of your organization's products, in each month of the selected time interval. Color coding indicates the SR priority, which is determined in MOS as critical, significant or standard.

Data View: The data view shows detailed records for all SRs, open and closed, for all your organization's Managed Cloud Services.

Incident Volume by Product (Service Dashboard)

Location: On the Service Dashboard, tap Incidents.

This widget shows the number of incidents created for this service.

Chart View: The chart view shows the number of incidents created for this service, in each month of the selected time interval. Color coding indicates the SR priority, which is determined in MOS as critical, significant or standard.

Data View: The data view shows detailed records for all SRs, open and closed, for this service.

Incident Volume by Product (Environment Dashboard)

Location: On the Environment Dashboard, tap Incidents.

This widget shows the number of incidents created or open for this environment's products.

Chart View: The chart view shows the number of incidents created for each of this environment's products, in each month of the selected time interval. Color coding indicates the SR priority in MOS, which can be critical, significant or standard.

Data View: The data view shows detailed records for all SRs, open and closed, for this environment.

Low Performing Transactions (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile displays the number of transactions that have exceeded the 30 day average since the last collection date and time. A transaction is a sequence of operations that is monitored as a single unit. Comparing transaction response times with the threshold value gives a sense of your services' performance. A significant number of transactions exceeding the 30 day average can indicate potential or actual issues with the associated service(s).

Note:

Where business transaction monitoring has not been implemented, this tile is hidden.

Managed Cloud Services Catalog (Customer Dashboard)

Location: From anywhere in Oracle Pulse, tap Catalog on the Customer Dashboard.

The Catalog option opens the Managed Cloud Services catalog. This screen lists all service offerings available for all product lines. It also lists the available product or service releases and modules for each offering.

Non-Database Storage (Customer Dashboard)

Location: On the Customer Dashboard, tap Storage.

This widget shows the storage consumed by the application and database code trees and log files for all your organization's Managed Cloud Services.

Chart View: The chart view shows the storage consumed the storage consumed by the application and database code trees and log files for all your organization's Managed Cloud Services.

Data View: The data view provides detailed information about the storage consumed by the application and database code trees and log files for all your organization's Managed Cloud Services, per associated environment, category, and subcategory.