2.2 Client Device Requirements and Support

This section describes the supported platforms and requirements for client devices.

2.2.1 Supported Client Platforms

The following tables list the supported client platforms and browsers for the SGD Client.

Caution

The client platform for SGD must be a full operating system. An individual application, such as a browser, is not a supported client platform.

Table 2.2 Supported Desktop Client Platforms for SGD

Supported Client Platform

Supported Browsers

Notes

Microsoft Windows 8, 8.1 (32-bit and 64-bit)

Internet Explorer 10, 11

Mozilla Firefox 31.5 ESR, 34

Chrome

Windows 8 is supported in desktop mode only. "Metro" mode is not supported.

On 64-bit Windows 8 platforms, the 32-bit version of the Java Plug-in software is required.

HTML5 client is supported for Firefox browsers. If the SGD server uses an untrusted certificate, add the server URL as a permanent security exception in Firefox.

HTML5 client is supported for Chrome browsers.

To use Java plug-in software with Chrome version 42 and later, users must enable NPAPI support on the chrome://flags settings page.

Microsoft Windows 7 (32-bit and 64-bit)

Internet Explorer 10, 11

Mozilla Firefox 31.5 ESR, 34

Chrome

On 64-bit client platforms, the 32-bit and 64-bit versions of Internet Explorer are supported.

HTML5 client is supported for Chrome browsers.

To use Java plug-in software with Chrome version 42 and later, users must enable NPAPI support on the chrome://flags settings page.

Sun Ray Software on Oracle Solaris (x86 and SPARC platforms):

  • Solaris 10 8/11 (update 10) or later

  • Solaris 11

Mozilla Firefox

On Solaris 11 and 11.1 platforms, the motif package is required.

Sun Ray Software on Oracle Linux (32-bit and 64-bit):

  • Oracle Linux 5

  • Oracle Linux 6

Mozilla Firefox

Chrome

On 64-bit Linux client platforms, additional packages may be required. See Compatibility Libraries Required on 64-bit Linux Platforms.

Oracle Linux (32-bit and 64-bit):

  • Oracle Linux 5

  • Oracle Linux 6

Mozilla Firefox 31.5 ESR, 34

Chrome

On 64-bit Linux client platforms, additional packages may be required. See Compatibility Libraries Required on 64-bit Linux Platforms.

Ubuntu Linux 12.04, 14.04 (32-bit and 64-bit)

Mozilla Firefox 31.5 ESR, 34

Chrome

On 64-bit Linux client platforms, additional packages may be required. See Compatibility Libraries Required on 64-bit Linux Platforms.

Mac OS X 10.9, 10.10

Safari 7, 8

Mozilla Firefox

Chrome

HTML5 client is supported for Chrome browsers.

To use Java plug-in software with Chrome version 42 and later, users must enable NPAPI support on the chrome://flags settings page.


Note

This table shows the client platforms and browser versions that Oracle has tested with this release of SGD. For up to date information on supported client platforms and browser versions, see knowledge document ID 1950093.1 on My Oracle Support (MOS).

Oracle products certified on Oracle Linux are also certified and supported on Red Hat Enterprise Linux due to implicit compatibility between both distributions. Oracle does not run any additional testing on Red Hat Enterprise Linux products.

iPad Client Platforms

Table 2.3 Supported iPad Client Devices for SGD

Supported Devices

Operating System

Supported Browsers

Notes

Apple iPad

iOS 7

iOS 8

Safari

Private browsing mode is not supported for Safari browsers.


Android Client Platforms

Note

Oracle has tested SGD with the following preferred models of Android devices. Other devices may work with SGD, but have not been tested.

Table 2.4 Android Client Devices Tested With SGD

Device Name

Operating System

Supported Browsers

Notes

Google Nexus 7

Google Nexus 10

Android 4.0.3 and later

Android 5

Chrome

Android 5 devices must support WebSocket technology.


Chrome OS Client Platforms

Note

Oracle has tested SGD with the following preferred models of Chrome OS devices. Other devices may work with SGD, but have not been tested.

Table 2.5 Chrome OS Client Devices Tested With SGD

Device Name

Operating System

Supported Browsers

Acer Chromebook

HP Chromebook

Chrome OS 38.0

Chrome


Browser Requirements

  • The SGD Administration Console is not supported on Safari browsers, either on Mac OS X or iPad client devices.

  • Beta versions or preview releases of browsers are not supported.

  • Browsers must be configured to accept cookies.

  • Browsers must have the JavaScript programming language enabled.

Java Technology Requirements

  • On desktop computer platforms, browsers must have Java technology enabled to support the following functionality:

    • Downloading and installing the SGD Client automatically

    • Determining proxy server settings from the user's default browser

    If Java technology is not available, the SGD Client can be downloaded and installed manually. Manual installation is available for all supported desktop platforms.

  • On tablet device platforms:

    • Java technology is not required on the browser

    • Manual installation of the SGD Client is not supported

Java Plug-in software versions 1.7 and 1.8 are supported as a plug-in for Java technology.

For Chrome version 42 and later, Java Plug-in software is disabled by default. Users can enable Java Plug-in software by going to the chrome://flags page and enabling NPAPI support. See Enabling NPAPI in Chrome Version 42 and later for more details.

Note

For details of known issues when using Java Plug-in software versions 1.7 and 1.8, see knowledge document ID 1487307.1 on My Oracle Support (MOS).

For best results, client devices must be configured for at least thousands of colors.

The SGD Client and workspace are available in the following supported languages:

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

  • Chinese (Simplified)

  • Chinese (Traditional)

2.2.1.1 Compatibility Libraries Required on 64-bit Linux Client Platforms

The Linux version of the SGD Client is a 32-bit binary. To run on a 64-bit Linux client platform, 32-bit compatibility libraries may be required on the client device.

You can install the required packages on the client device as follows:

Oracle Linux 6 platforms

# yum install openmotif.i686 libXt.i686 libxkbfile.i686 libXpm.i686 libstdc++.i686 \ 
 libXinerama.i686 libXcursor.i686 libXdmcp.i686 libXrandr.i386 

Oracle Linux 5 platforms

# yum install libXrandr.i686

Ubuntu Linux 14.04 platforms

$ sudo apt-get install libstdc++6:i386 libxpm4:i386 libxinerama1:i386 libxcursor1:i386 \
 libxkbfile1:i386 libxt6:i386 libxm4:i386 libxrandr2:i386

Ubuntu Linux 12.04 platforms

$ sudo apt-get install ia32-libs libxrandr2:i386 libxkbfile1:i386 libmotif4:i386

See Table 2.2, “Supported Desktop Client Platforms for SGD” for details of the supported Linux client platforms.

2.2.1.2 Virtualization Support

SGD is supported and can be installed in an Oracle virtualized environment. If you encounter a problem when using an unsupported virtualization environment, you may be asked to demonstrate the issue on a non-virtualized operating system to ensure the problem is not related to the virtualization product.

2.2.1.3 Network Requirements

IPv6 network addresses are not supported. See the Oracle Secure Global Desktop Installation Guide for details of network requirements for SGD.

2.2.1.4 Retirements to Supported Client Platforms

The following table shows the SGD Client installation platforms and browsers that have been retired for this release.

SGD Version

Platforms No Longer Supported

5.2

Windows XP

Mac OS X 10.7, 10.8

Ubuntu 10.04

iOS 6

2.2.2 Supported Proxy Servers

You can use HTTP, Secure Sockets Layer (SSL) or SOCKS version 5 proxy servers with SGD. To connect to SGD using an HTTP proxy server, the proxy server must support tunneling.

SOCKS proxy servers: SGD supports the following authentication methods.

  • Basic

  • Anonymous (no authentication required)

HTTP proxy servers: SGD supports the following authentication methods.

  • Negotiate (for NTLM authentication only)

  • Digest

  • NTLM

  • Basic

  • Anonymous (no authentication required)

For the Negotiate method you must use a Windows client device and must start the SGD Client manually.

If the HTTP proxy server supports multiple authentication methods, the SGD Client selects a method automatically. The selected method is based on the order of preference shown in the above list. Negotiate has the highest order of preference, Basic has the lowest order of preference.

2.2.3 PDF Printing Support

To be able to use PDF printing, a PDF viewer must be installed on the client device. SGD supports the following PDF viewers by default.

Client Platform

Default PDF Viewer

Microsoft Windows platforms

Adobe Reader, at least version 4.0

Sun Ray Software on Oracle Solaris (SPARC platforms)

GNOME PDF Viewer (gpdf)

Adobe Reader (acroread)

Sun Ray Software on Oracle Solaris (x86 platforms)

GNOME PDF Viewer (gpdf)

Oracle Linux

GNOME PDF Viewer (gpdf)

Evince Document Viewer (evince)

X PDF Reader (xpdf)

Mac OS X

Preview App (/Applications/Preview.app)

Note

The Adobe Reader PDF viewer must support the -openInNewWindow command option. The Preview App PDF viewer must support the open -a command option.

On Windows 8 platforms, the Reader app is not supported as a PDF viewer.

On tablet devices, the browser plug-in is used to display PDF files.

To be able to use a supported PDF viewer, the application must be on the user's PATH.

Support for alternative PDF viewers can be configured in the user's client profile.

2.2.4 Supported Smart Cards

SGD works with any Personal Computer/Smart Card (PC/SC)-compliant smart card and reader supported for use with Microsoft Remote Desktop services.