The closeAsDuplicate actor-chain allows an agent to close a ticket that has been identified as a duplicate.
Parameter | Description |
|---|---|
| The ID of the ticket to close. |
| The ID of the duplicated ticket. |
| If set to |
| Identifies a ticket disposition used for this ticket. |
| Adds a reason code to the ticket. |
| Adds a ticket note to the new ticket. |
| Identifies if the ticket note is public. |
| Provides a sub-status for the ticket. |
Close Ticket as Duplicate Example
curl –L -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{\"ticketId\" : \"458514\" \"duplicateTicketId\" : \"2200\" }"
"http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/
closeAsDuplicate"
