The reassignTicket actor-chain allows an agent to reassign a ticket.
Parameter | Description | |
|---|---|---|
| The ID of the ticket to reassign. | |
| If set to | |
| The agent to which the ticket should be assigned. | |
| Identifies a ticket disposition used for this ticket. | |
| Adds a reason code to the ticket. | |
| Adds a ticket note to the new ticket. | |
| Identifies if the ticket note is public. | |
| Provides a sub-status for the ticket. | |
Reassign Ticket Example
curl –L -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{\"ticketId\" : \"2203\", \"reassignAgent\" : \"agent007\" }"
"http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/
reassignTicket"
