Selecting a Ticket to Work On

The workTicket actor-chain, allows an agent to specify a ticket to work on.

Parameter

Description

ticketId

The ID of the ticket to work on.

doTicketDispositionPrompt

If set to true, will present ticket disposition prompts to the agent.

dispositionOption

Provides a ticket disposition option.

reasonCode

Provides a ticket disposition reason code.

ticketNote

Provides a note associated with the ticket.

publicNote

Identifies if the ticket note is public.

subStatus

Provides a sub-status for the ticket.

Select a Ticket Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{ \"ticketId\":\"2203\"}""http://localhost:8180/rest/model/atg/svc/agent/
ui/formhandlers/TicketActor/workTicket"

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