The TicketActor allows an agent to work with a specific ticket. This actor is located at /atg/svc/agent/ui/formhandlers/TicketActor.
Note: The TicketActor is different than the TicketingActor. Refer to the Adding a Call Note example for information on the TicketingActor.
The TicketActor contains the following actor-chains:
Actor-Chain | Description |
|---|---|
| Used by an agent to access a specific ticket. |
| Used to create a new ticket. |
| Saves the current ticket. |
| Associates a ticket. |
| Escalates a ticket. |
| Closes a ticket. |
| Releases the ticket. |
| Allows an agent to defer a ticket. |
| Allows the agent to reassign a ticket. |
| Enables an agent to send a ticket to a predefined group. |
| Closes a ticket as a duplicate ticket. |
| Allows an agent to begin editing a ticket. |
| Completes the editing of a ticket. |
| Provides a list of all active tickets. |
