Seneca College created a custom conversational application chatbot

Summary

Seneca College, in conjunction with their partner IntraSee, has created a custom conversational application chatbot which is deployed on public website and mobile app to support students and advisors.

Customer comments

Seneca College's chatbot 'Sam' automates the answering of student questions, including integrated data and transactions in PeopleSoft Campus. Sam, the digital assistant, has almost 500 content answers as well. Sam is deployed globally and students from anywhere in the world can use it.

Chat with Sam - Does Seneca offer a resume workshop and are you open?

Sam has 471 unique answers handling tens of thousands of different questions
45,000 users have access and in the fall term, almost 20% of users used Sam in December 2020
Over 8,000 questions asked in December (a partial month in higher ed). By traditional metrics, 8,000 help desk calls would cost $150k USD

Chat with Same - when is my tuition due and what classes am I taking?

Course History
Course History page with Chat with Sam window on the right side