Oracle® Fusion Middleware Troubleshooting Guide for Oracle Mobile Security Suite Release 3.0.1 Part Number E51929-03 |
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PDF · Mobi · ePub |
This chapter describes the Oracle Mobile Security Suite Diagnostic tool.
The Oracle Mobile Security Suite installation on Windows includes the diagnostic tool for troubleshooting the most common issues with the suite. After installation, this tool can be found in the distribution at:
install_directory
\omss\tools\OMSSDiagnosticTool.exe
This chapter contains the following sections:
Section 2.5, "Tests for Mobile Security Administrative Console"
Section 2.6, "Tests for Mobile Security File Manager and Notification Server"
After starting the Diagnostic Tool, the Oracle Mobile Security Suite installation location is shown. Click the Diagnose button. The results can be copied and pasted into the clipboard.
The following is an example of the output produced by the diagnostic tool for an operational Oracle Mobile Security Suite. In this example Mobile Security Access Server, Mobile Security Administrative Console, Mobile Security File Server, and Mobile Security Notification Server were installed on the same machine.
The results are displayed in the window. The following tests summarize what is installed:
Test Name | Output/Description |
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Locate where Oracle Mobile Security Suite is installed |
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Mobile Security Access Server Version |
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Mobile Security Administrative Console (MSAC) Version |
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Mobile Security File Manager Version |
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Mobile Security Notification Server Version |
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Verifies components and supporting components installed |
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The following tests are performed for Mobile Security Access Server:
Name | Output/Description |
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Verify Server Name is in DNS: |
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Identify ports used by Mobile Security Access Server: |
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Identify server certificates: |
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Identify Subject Alternative Names in certificate: |
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Validate the subject name in the certificate is in DNS |
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Match Server Name with certificate used by Mobile Security Access Server: |
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Displays if certificate is in Windows Certificate store |
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Show Certificate validation dates: |
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Verify that Mobile Security Access Server is running |
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Test Mobile Security Access Server: |
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Report authentication configuration: |
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Verify that KRB5 environment: Environment variable |
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Display the secure token expiration duration in minutes. |
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Verify Kerberos Realm/Active Directory domain, Forest and domain functional levels of each controller in the domain. Indicates if the domain controller is a Global Catalog for Active Directory. The version of Windows for the domain controller, and the Active Directory site Mobile Security Access Server will access: |
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Display the Radius servers when Radius is configured in Mobile Security Access Server: |
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Displays information on the integration between Mobile Security Access Server and Mobile Security Administrative Console: |
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Sample output is as follows:
The following test are performed for the Mobile Security Administrative Console:
Name | Output/Description |
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Database used by Mobile Security Administrative Console |
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Company Name and ID assigned by Oracle: |
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SQL Server information: |
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Mobile Security Administrative Console Admin application database name |
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Mobile Security Administrative Console reporting application database name |
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Mobile Security Administrative Console audit application database name |
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SQL service authentication method used by Mobile Security Administrative Console: |
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Reports on scheduled tasks that run and their status: |
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Indicates if LDAP mapping to Mobile Security Administrative Console groups is enabled: |
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Specifies the Control Group used to register devices when LDAP Sync is enabled |
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Displays the credentials that are used to access LDAP when LDAP Sync is enabled. |
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Displays the Mobile Security Administrative Console access groups: |
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Display background tasks and status: |
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Here is sample output for the Mobile Security Administrative Console from the diagnostic tool:
The following tests are performed for Mobile Security File Manager and Mobile Security Notification Server:
Name | Output/Description |
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Mobile Security Notification Server and Mobile Security File Manager configuration: |
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State of servers running or stopped |
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Ports used by servers |
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Public Certificates used for SSL operations |
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Private Keys used for SSL operations |
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Certificate chain used for server |
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Database used for Mobile Security Notification Server is MSSQL |
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Mobile Security Notification Server SQL Server information |
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Mobile Security Notification Server service account |
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